Phone & Internet Guide
The telecommunications (phone and internet) company in Mexico is called Telmex (Teléfonos de México). The office serving our area is located in the town of Bucerias.
About Phones & Internet Service
Most hotels, vacation rentals and homes have local phone service installed. If you don’t have access to a landline or cell phone (see below), you can purchase a Ladatel phone card. These pre-paid phone cards are sold at most grocery stores and pharmacies and are available in $30, $50 and $100 peso denominations. Find a Telmex pay phone, insert the card into the slot and follow the directions on the screen. There is a button on the phone to change the language of the instructions from Spanish to English.
Long Distance Calls
As of January 1, 2015, Mexico’s Instituto Federal de Telecomunicaciones eliminated long-distance charges for telephone calls within Mexico, stating that all calls are considered local. This applies to both landlines and cell phones. Telmex also dropped international calling charges for most of their packages.
If you don’t have access to a landline or cell phone, you can easily make calls using Skype or Vonage, which are software programs that allow you to make calls via the internet.
If you plan on staying for a while, you can purchase a cell phone at most Telcel, IUSACell and Movistar outlets. Both monthly and pay-as-you-go (which you can recharge at your convenience) plans are available. To check to see how much time you have remaining, dial *133#.
Another option is to bring an unlocked cell phone and buy a Mexican sim card. If you want to use your US/Canadian cell phone instead, you will most likely need to order international (Mexico) service ahead of time. If you don’t do this, the rates and roaming charges can be very high.
Keep in mind that reception is limited in our area, and there is almost no cell phone coverage in Los Ayala.
- View a list of Computer, Camera, Phone & Security Services in our area.
Most hotels and homes now have high-speed or WiFi (wireless) internet connections. If not, there are many internet cafes and they charge only $20-30 pesos per hour.
Calling within Mexico
|Landline to Landline (same area code)||Dial the 7 digit #|
|Landline to Cell||Dial 045 + AC + #|
|Cell to Landline||Dial the AC + #|
|Cell to Cell||Dial the AC + #|
|Landline to Long-Distance in Mexico||Dial 01 + AC + #|
Calling US/Canada from Mexico
|US/Canada Direct||Dial 001 + AC + #|
|US/Canada 1-800#s||Dial 001 + 880 + #|
|US/Canada Person-to-Person||Dial 091 + AC + #|
|Long-Distance Operator||Dial 020|
|International Operator (English)||Dial 090|
|Local Directory Assistance||Dial 040|
Calling Mexico from US/Canada
|US/Canada to Landline||Dial 011-52 + AC + #|
|US/Canada to Cell||Dial 011-52-1 + AC + #|
|Bucerias & Mezcales (Nayarit)||329|
|Guayabitos, La Peñita and Los Ayala (Nayarit)||327|
|Mexico City (District Federal)||55|
|Puerto Vallarta (Jalisco) and Nuevo Vallarta (Nayarit)||322|
|San Blas (Nayait)||323|
|San Francisco (Nayarit)||311|
|San Luis Potosi (San Luis Potosi)||444|
|San Miguel de Allende (Guanajuato)||415|
In case of emergency, view Emergency Services and Police Numbers.
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