How to Use the Client Dashboard

View Inquiries

How to View Inquiries in your Inbox

How to View Inquiries in your Inbox

When you receive a business inquiry, you should receive an email notification in your Inbox. If your business listing is new, we recommend that you login to your account every day (especially for the first month), to make sure you don’t miss any inquiries.

We cannot guarantee that your email provider will deliver all notification emails to your Inbox unless you follow all of the steps listed here and/or if you use Hotmail to access your emails.

  1. Scroll to the bottom of your webpage and send yourself a test email. Then, check to make sure it arrives in your Inbox (instead of your Spam or Junk Folder).
  2. If it goes into your Spam/Junk Folder or if you don’t receive your test email, you will need to adjust your spam filters to help ensure that all emails will be delivered to you in the future (clients who use Hotmail often report having this issue). See How to Adjust your Spam Filters below.
  3. Add Allyson@ExploreNayarit.com to your email address book.

*Hotmail Users: Because of Hotmail’s very strict anti-spam filters, many inquiries sent via our website may NOT make it to your Inbox. Instead, you will need to login daily to view them.

Remember: These are only inquiries. You MUST contact each potential guest/client via email or phone to answer their questions and/or confirm their reservation dates.

If you need help, please contact us.

How to View Inquiries via the Client Dashboard

How to View Inquiries via the Client Dashboard

  • Click on one of the links under the View Inquiries section in the Client Dashboard, depending on the type of business you have listed (Hotel/Rental or Business).
  • There, you will see a list of your recent inquires. You can search inquiries by date and/or business name.
  • To view an actual inquiry, click the small orange Dashboard View Icon icon on the right side of the inquiry you want to view.

Remember: These are only inquiries. You MUST contact each potential guest/client via email or phone to answer their questions and/or confirm their reservation dates.

Respond and Ask for A Review from your Customers

Clients can now respond to potential customers AND ask existing customers to review their business.

  • Click the orange Send Request button.
  • A pop-up window will appear, and you can enter a note asking customers to write a review for your business.

If you need help, please contact us.

Dashboard Submissions and Review Request

How to Adjust your Email Spam Filters

How to Adjust Email Spam Filters for ExploreNayarit.com

Some email servers may be filtering emails from ExploreNayarit.com to your “Spam,” “Junk Mail” or “Bulk Mail” folder; or they could possibly be blocking them completely.

Increasingly, email companies use filtering systems to keep unwanted spam out of your email Inbox. But sometimes, they accidentally filter emails that you want to receive. If you’ve signed up to receive our weekly newsletter but haven’t seen a copy in your Inbox recently – or if you advertise on our website and are not receiving business, rental and/or real estate inquiries – these emails might already be in your Spam/Junk/Bulk Mail folder. If emails from ExploreNayarit.com have been filtered to your Spam/Junk Mail folder, there a few steps you can take to ensure your email server does not recognize future emails as junk mail. It is also important to regularly check your Spam/Junk/Bulk Mail folders.

First of all, be sure to add Allyson@ExploreNayarit.com to your address book. Next, click on your Spam/Junk/Bulk Mail folder and open any email messages from ExploreNayarit.com. Then follow these instructions:

  1. Mark all emails from us as “Not Spam.” To do this, go to your Spam/Junk/Bulk Mail folder and select the email inquiry that has been filtered to this folder. Once selected, click “Not Spam” above.
  2. Create a “filter” or “rule” that automatically places any email with “ExploreNayarit” in the subject in your Inbox.

You’ll find step-by-step instructions for creating filters/rules for the most popular email servers in the links below:

If you need help, please contact us.

View, Edit or Upgrade your Listing

Your webpage is created from several text and data fields, all of which contain and display pertinent information about your business. If you are comfortable accessing and editing this data, this is the place to do so. If not, please contact us and we will walk you through the process.

How to View, Edit or Upgrade your Listing

View, Edit or Upgrade your Listing

Your webpage is created from several text and data fields, all of which contain and display pertinent information about your business. If you are comfortable accessing and editing this data, this is the place to do so. If not, please contact us and we will walk you through this process.

  • Click the links under the View/Manage Listings section, depending on which type of business you want to edit (Hotel/Rental or Business).
  • There, you will see your listings, exactly as they appear on the ExploreNayarit.com
  • Click the Upgrade Listing link to add your business to a second category and/or change your rate package. This change will not go into effect until you pay any upgrade fees. Feel free to call or email us to discuss your options.
  • Click the Edit link to edit your business description, hours, rates, etc.
  • Click the Delete link ONLY if you want to deactivate your listing. Please contact us immediately if you want to do this.
  • Check your listing Expiration Date and see how many days you have left.
  • View the current listing Status for each business: either Published or Not Published (for listings that are pending approval or payment).

If you need help, please contact us.

What’s NOT Allowed

  • Do not post inaccurate, fraudulent or misleading information on your listing or any part of our website (i.e. calendar, forum, etc.).
  • Do not promote additional advertising on your listing (i.e. adding extra rental units, taking reservations for units not listed, or adding links to social media or other websites, etc.).
  • We reserve the right to remove a client’s listing page if these occur.

Adding Outside/Reciprocal Links to your Webpage

Adding Outside/Reciprocal Links to your Webpage

We do not allow clients to add business or personal website URLs, or links to public domains (Facebook, Twitter, Google, etc.), on their listing pages on ExploreNayarit.com.

However, we do understand the benefit of using reciprocal links.

If you are interested, please contact us for permission and the required text and HTML code.

Once you place a reciprocal link to ExploreNayarit.com (on the front page of your business/personal website), we will be happy to add a link to that site on your ExploreNayarit.com listing page.

Updating your Contact Information

Contact Information

The fields listed in this section will be shown on your webpage exactly as you enter them.

  • Owner/Manager: Enter the owner’s name or the person you want potential customers to contact.
  • Email Address:* An email address is required. Enter the email address you want inquiries sent to. Your email is hidden from your webpage to help eliminate spam and protect your privacy. Inform us if you change/update your email address.
  • Phone Numbers: Include any phone numbers you’d like to show on your webpage, from Mexico and/or the US and Canada.
  • To save your changes, click the orange Review Your Listing button on the bottom of the page.

If you need help, please contact us.

*Note: You can change this information at any time, but please inform us immediately if you change/update your email address (so we can update this in other parts of your account).

Add/Edit your Location on our Interactive Map

Add/Edit your Location on the Interactive Map

The Map/Location Set Up section will be set up by the Explore Nayarit team. This feature allows customers to locate your business easily. If you need to adjust your business location, follow these steps:

  • Use the Plus (+) button to adjust the map so you can see your exact location.
  • Drag the red map marker Dashboard Map Marker to the desired position.
  • If need be, correct or update your address in the Address field.
  • DO NOT click the “Set Address on Map” button. Because we live in a very small area, and not all streets have names, this feature does not always work properly.
  • If your business location is difficult to find, you can use the Location Note field to describe your location or give detailed directions so people can find you.
  • To save your changes, click the orange Review Your Listing button on the bottom of the page.

If you need help, please contact us.

More Information Tab (for Businesses)

More Information

This tab is where businesses can list their products, services, credentials, customers, etc.

  • Manually type this information into the More Information field.
  • To save your changes, click the orange Review Your Listing button on the bottom of the page.

If you need help, please contact us.

Menu Tab (for Restaurants)

Menu

This tab is for restaurants and bars only.

  • Manually type your restaurant menu into the Menu field.
  • OR upload up to 4 menu images using the Add Media button.
  • To save your changes, click the orange Review Your Listing button on the bottom of the page.

If you need help, please contact us.

Deals & Specials Tab (all Clients)

Deals & Specials

Enter any deals, discount or specials you are currently offering.

  • Manually type this information into the Deals & Specials field.
  • OR upload up to 2 images using the Add Media button.
  • To save your changes, click the orange Review Your Listing button on the bottom of the page.

If you need help, please contact us.

Needs & Donations Tab (for Community Groups)

Needs & Donations

This may be used by Community Groups ONLY.

  • Manually type your list of needs, how people can help and how to make a donation into the Needs & Donations field.
  • To save your changes, click the orange Review Your Listing button on the bottom of the page.

If you need help, please contact us.

Reviews Tab (for Hotels/Rentals and Businesses)

See the View & Respond to Reviews section below.

Map tab (all Clients)

Map and Location

See the How to Add/Edit your Location on the Interactive Map section for detailed instructions.

View & Respond to Reviews

Reviews and recommendations from users are automatically activated for all hotel, rental and business listings on ExploreNayarit.com. Regardless of the rating, reviews cannot be edited or removed by either the hotel/business owner, property manager or Explore Nayarit employees.

Review Guidelines

Review Guidelines

  • Reviews must be submitted within 6 months of the date of stay, visit or purchase.
  • Reviews must be submitted for the sole purpose of helping other locals and visitors in their trip planning and research.
  • Reviews should be genuine, relevant and beneficial to other travelers and/or customers, and include only first-hand information (no hearsay, rumors or fake reviews).
  • Reviews that include threats, hateful or insulting remarks, defamatory comments or advertising will be removed immediately.
  • Do not use all caps, excessive punctuation, outside links, slang or objectionable language.
  • Reviews that make mention of any of our competitors or link to competitors’ websites will be removed.
  • Owners and mangers may not review their own properties or post past reviews from other websites.
  • Users who post reviews must have actually stayed at a property or patronized a business listed on ExploreNayarit.com. Users may be asked to verify their identity, email address, contact information and/or provide proof or a receipt for their stay, visit or purchase. If the owner/manager cannot verify your stay/visit, the review will be removed.
  • Negative reviews may be held for up to 72+ hours to validate the information.
  • By posting a review, the user agrees that their comments may be subject to legal action if the hotel/business feels that the users statements were meant to defame or damage their reputation or business.

Note: The reviews posted on ExploreNayarit.com are individual and based on opinions. The opinions expressed in these reviews are not those of ExploreNayarit.com, nor do we endorse them. We reserve the right to remove a review at any time for any reason.

How Will I Know I’ve Received a Review?

Review Notifications 

You should receive an email notification in your Inbox every time your hotel/business receives a new review. Users can rate your business from 1-5 (1=poor and 5=great), in addition to leaving a written review. The average rating from all your reviews will be shown on your webpage (1-5 stars).

Reviews are automatically activated and will show up on your listing in the Review tab.

How to Respond to a Review

How to Respond to a Review

Like other major travel websites, you can reply to reviews (this feature is optional).

  • Go to your listing page.
  • Click the Reviews tab.
  • Once there, click the orange Reply link under any review to leave a response for the reviewer.

If you need help, please contact us.

EN dashboard reviews

How to Respond to a Negative Review

How to Respond to a Negative Review

Keep in mind that reviews are an important resource for users and travelers. For this reason, all reviews (positive and negative) are allowed as long as they fall within our review guidelines. You will receive an email notification each time a review comes in for your hotel/business.

No one wants to receive a negative review, but there are ways to deal with them if it should happen. Here are some tips…

  • Take a deep breath and do NOT respond immediately. Go back through your emails or invoices and confirm that the reviewer did in fact stay at your hotel/rental or visit your business.
  • Remind yourself that we can’t please everyone all of the time. How you respond to their review will show potential renters/customers how much you care about their experience and how professional you are.
  • Stay positive. Explain how you’ve dealt with the issue or how you plan to improve your property, service or business for future clients. If you respond positively, receiving negative reviews can actually make you look good.

If you need help, please contact us.

How to Ask for a Review (using Review Request)

How to Ask for a Review (using Review Request)

Under the View My Inquiries on the left sidebar, click the category of the hotel/business you want to have reviewed. Once there, you’ll see the list of inquiries you’ve received.

Click the orange Send Request button to send an email asking the renter/customer to write a review for your business:

  • The To and From fields are automatically filled in for you.
  • Enter a Subject for your email.
    Examples: Please write a review for (name of business) OR Thank you for your recent stay at (name of business) in (town).
  • Enter a short note in the Message field asking them to review your business.
    You may also want to take this opportunity to thank them for their visit or purchase; encourage them to stay in touch; or ask them to share your business with their friends.
  • Be sure to click the Include my ExploreNayarit URL in message (recommended) so they can quickly get to your listing page to write their review.

If you need help, please contact us.

Add & Edit Photos

Photo Guidelines

Photo Guidelines

Adding and deleting photos is easy. Here are some tips for choosing photos for your business:

  • Add 1-2 photos of your business as seen from the outside. This will help customers recognize your business as they drive by.
  • Add photos of the interior. This will help customers know what to expect when they enter your business.
  • Add photos of specific products or services. For example: If you have a restaurant, include photos of your popular menu items. If you have a health club, include photos of your equipment.
  • Use horizontal photos ONLY (vertical photos do not work in our format).
  • *ALL images must be resized before uploading (see How to Resize your Photos) for details.

Note: The number of photos allowed is determined by the listing package selected for each business.

How to Resize your Photos

How to Resize your Photos

ALL images must be resized before uploading.

  • Ideally, photos should be 835 pixels (wide) x 435 pixels (tall) for best online viewing. Larger photos mean larger file sizes and will take longer for viewers to upload your webpage. Smaller photos will cause your photos to be grainy.
  • Use horizontal photos ONLY (vertical photos do not work in our format).

If you need help, please contact us.

How to Add an Image

How to Add an Image

*ALL images must be resized before uploading (see How to Resize your Photos above).

  • Click the Select Files button and choose the desired photos from your computer.
  • OR drag and drop the photos you want to add into the Drop Files to Upload box.
  • You can upload multiple photos at the same time.
  • The number of photos allowed is determined by the listing package for each business.
  • To save your changes, click the orange Review Your Listing button on the bottom of the page.

Note: The image sort order shown here will determine the order of the slideshow on your webpage. Keep in mind that the first photo will be your feature photo and will also appear on the category page (see How to Change the Image Order below).

EN Upload Photos

How to Change the Image Order

How to Change the Image Order

  • Click on any photo and drag it to its desired position.
  • To save your changes, click the orange Review Your Listing button on the bottom of the page.

Note: The image sort order shown here will determine the order of the slideshow on your webpage. Keep in mind that the first photo will be your feature photo and will also appear on the category page.

EN Upload Photos

How to Delete an Image

How to Delete an Image

  • Click the Red X on the photo you want to delete.
  • To save your changes, click the orange Review Your Listing button on the bottom of the page.

Note: This cannot be undone, so please make sure you want to delete the photo(s).

EN Upload Photos

Your Profile

You can access and edit your profile information anytime.

Username: Your username cannot be changed. This is how our system identifies you and your account.

Email Address:  This email address is for account purposes only. Go to the View/Manage Listing section to edit the email address(es) you want business inquiries sent to. If you change a business email, please inform us immediately.

Password: You can change your password anytime. Please be sure to write it down so you can continue to access your account.

If you need help, please contact us.