July 2014 Author’s Note: The article below outlines the detailed transition to the new Mexican pet travel and aviation requirements back in 2012. Please view our Pet Travel Tips for up-to-date regulations and required documents for Mexico, the United States and Canada. Have questions? Feel free to leave a comment or question below.


Taco-in-Suitcase

Many foreigners bring their beloved pets with them to Mexico each winter. Unfortunately, the new “no pets in cabin” policy recently put into place by several airlines could drastically change the way we all travel to and from Mexico.

Taco the Dog (shown above) always hangs out in our suitcase
so we don’t forget to bring him with us when we go “home”
to Rincón de Guayabitos, Mexico!

The airline agents we spoke with say that they are obeying an old Mexican government regulation that is based on laws dating back to 1950, 2004 and 2007. The SAGARPA and SENASICA offices in Mexico City informed us that it was a new international aviation regulation. There is also plenty of speculation by online sources that say that the airlines want to cash in by requiring pets to travel in cargo, which costs more than in-cabin pets. Either way, it seems the blame game is going in circles here.

After searching the net for hours, speaking to several airlines including the International Airport in Mexico City, SAGARPA and SENASICA, our local Mexican consulate, the Humane Society International, as well as emailing back and forth with three Mexican rescue organizations, we could still not find anyone who had (or had seen) a copy of this new policy in writing. Even the SENASICA (Mexico’s National Health Service for Food Safety and Food Quality) website, which was updated in April, states that pets are allowed to travel to Mexico from the US and Canada. This raises the question, who really did decide to implement this rule and why?

Regardless, people need to be aware that the majority of airlines now prohibit pets from flying in-cabin. Here is the breakdown:

Airlines that no longer allow in-cabin pets:

  • Air Canada** (see June 15, 2012 Update below)
  • Alaska
  • American
  • Delta
  • Frontier* (as of June 9, 2012)
  • United
  • US Airways

Airlines that still allow in-cabin pets:
(as of the publication date of this article)

  • WestJet** (see June 15, 2012 Update below)

Airlines that allow pets in cargo:
Keep in mind that many of these airlines enforce embargo dates due to hot weather and have special restrictions based on breed, kennel size, weight, etc., so be sure to check with your airline for specific requirements.

  • Air Canada – $270 CAD/USD per direction
  • Alaska – $100 USD each way
  • American – $175 USD per kennel
  • Delta – $200 USD one-way
  • Frontier – $150 USD each way
  • United – $189-679 USD each way, prices are based on weight
  • US Airways – Not allowed as of March 1, 2012
  • WestJet – $50 CAD/USD each way

So if you are planning to travel to or from Mexico, be sure to contact your airline before you head to the airport. You might also want to consider driving instead of flying so you don’t have to leave Fido, Taco and Panchito behind.

Feel free to share or republish this story, but please give credit to JaltembaBayLife.com and/or add a link to this page.
JaltembaBayLife.com © 2012


Article Updates:

Because information is changing so quickly, we are adding updates as information becomes available. Please scroll down to view the latest post…

June 8, 2012 Editor’s Note – We have posted a copy of the AICM’s pet policy below in the comments.

June 8, 2012 Update – We called the FAA, US State Department, US Department of Transportation, the TSA and the Aviation Consumer Protection Division, and none of these government agencies know anything about the policy change. However, they have all basically said that each airline can implement their own policies. I will post as we learn more.

*June 9, 2012 Update (1:30pm) – Frontier no longer allows pets to fly in the cabin. My husband was suppose to fly from Puerto Vallarta, Mexico to the US today on Frontier. Even though he had all the proper paperwork for Taco the Dog and we called yesterday to confirm that he could fly with him, he was turned away at the airport. The agent booked him on next week’s flight and told him that the only way he could fly then is if he presents a) a letter from his doctor saying that Taco is an “emotional support animal” and b) a copy of the Frontier “Therapeutic / Emotional Support Animal Medical Authorization Form” (to view the form, scroll down to “Traveling with a Service Animal”). Two counter agents, a desk clerk and a Frontier supervisor at the PV airport all informed him that there was a new US law that was implemented on Monday. I spoke with a Frontier agent in the US to confirm this, and he told me that the policy change is due to a Mexican embargo.

June 9, 2012 (4:40pm) – I just received a call back from a Frontier supervisor in the US. She informed me that this new policy was put into place by the DGAC and is effective as of June 7, 2012. The DGAC offices are closed until Monday, but I will call back then and post an update as I learn more.

June 12, 2012 Update – I have been corresponding with MVZ. Joel Antonio Arrioja Pérez, Jefe de Departamento de Operación de Inspección Fitozoosanitaria (Head of the Department of Plant and Animal Health Inspection Operations). Here is his response to my emails…

Dear Allyson Williams,
In relation to your questions I can tell the following:

Q: Who actually put this new policy into place? The DGAC or the individual airlines?  A: Is the DGAC which performs the indication to the airlines by the airlines of the Obligatory Circular knowledge.

Q: Do you know why it was put into place?  A: Is for the improvement of the conditions of safety for users.

Q: Do you have a copy of the new policy? And if so, can you email it to me?  A: The Obligatory Circular CO AV-07.8/07 may consult her on the link: http://www.sct.gob.mx/informacion-general/normatividad-en-la-sct/transporte-aereo/disposiciones-relevantes/

Q: Do you know if the Canadian airlines will implement this policy as well?  A: Could not confirm if airlines implemented the Obligatory Circular will have to check with them.

Again confirm you that: from the health point of view, there are no restrictions for the trip, for the entry or exit of dogs and cats and they can enter the country complying with the relevant requirements.

Then I give the SENASICA website http://www.senasica.gob.mx, as well as the direct link http://www.senasica.gob.mx/default.asp?id=602 detailing information for travelers, with the purpose of informing users about our activities.

Atentamente,
MVZ. Joel Antonio Arrioja Pérez

Jefe de Departamento de Operación
de Inspección Fitozoosanitaria

Subdirección de Inspección en Puertos y Aeropuertos
Dirección General de Inspección Fitozoosanitaria
Municipio Libre 377 piso 8-A, Col. Sta. Cruz Atoyac,
Delegación Benito Juárez, México, D. F. C.P. 03310
Tel. 01 (55) 59051000 ext. 51126
joel.arrioja@senasica.gob.mx

Email #2:
Q: I just want to clarify one more thing… is the DGAC enforcing the regulation now after 5 years and the airlines are now required to implement it? Or are the airlines implementing it on their own?  A: Is correct is the DGAC which gave the instruction and did knowledge to the airlines that they give it to inform its customers and implement such disposal. An apology don’t know because so far it is applying this policy and not when it was established. I am referring to the fact that pets can not travel in the cabin or baggage, is not a health by the SENASICA disposition as they have publicized it airlines.

The DGAC Circular Obligatoria mentioned above dates back to June 1, 2007. Policy 2.1.2 is outlined on page 3. It states:

2.1.2. La combinación de pasajeros y animales vivos en la cabina de pasajeros no se debe permitir, excepto en el caso de perros lazarillos y otros “animales de servicio” que acompañen a una persona discapacitada, quien deberá respetar los lineamientos del numeral 4.3 de la presente Circular.

This translates to: The combination of passengers and live animals in the cabin should not be allowed, except guide dogs and other “service animals” accompanying a disabled person, who must comply with the guidelines of section 4.3 of this Circular.

June 13, 2012 Update – In response to the new comments below… yes, both WestJet and Air Canada are still allowing pets to fly in cabin and neither have heard about the new policy. In speaking with the FAA again today, they reminded me that individual airlines “can decide what type of passengers they are carrying”.

June 15, 2012 Update (7am) – Finally Some Answers – Okay folks, we finally have some answers. I corresponded with MVZ. Joel Antonio Arrioja Pérez again yesterday and he confirmed that the DGAC did indeed implemented this policy, not the airlines.

I also received an email from an airline passenger (who wishes to remain anonymous) who provided me with a copy of the “unofficial translated version” of the circular which I quote below. Thanks to a little internet sleuthing, I was able to get my hands on the original DGAC Circular dated May 10, 2012 (in Spanish). The sections that pertain to pets are outlined here in English…

2.1.2. The combination of passengers and live animals in the passenger cabin must not be permitted except in the case of guide dogs or other “service animals” accompanying disabled persons, who must abide by the guidelines of sub-item 4.3 of this Circular.
?4. Transport of animals in passenger aircraft.?
4.1. Animals must be transported in cages or appropriate containers, which, in turn, must be placed in pressurized and air-conditioned compartments. The pilot in command must be informed when live animals are transported and of the cargo hold in which they are located.
4.2. If the aircraft is not equipped with pressurized and air-conditioned cargo holds, animals may be transported in a cabin next to the passenger cabin but separated therefrom by a bulkhead, provided the other guidelines of this Circular are followed.
4.3. Guide dogs and service animals.?
Notwithstanding the provisions of this Mandatory Circular, a guide dog or seeing eye dog and other service animals may be transported in the passenger cabin accompanied by a disabled person provided that the following requirements are complied with:
4.3.1. The guide dog or seeing eye dog must have been trained and the disabled person must have been instructed in dog handling and care. According to such considerations, the dog must remain at the side of its owner during the flight. The disabled person must be seated in the front row, preferably in a window seat in a section next to the cabin dividing wall. If assistance is necessary, the personnel of the licensee or permit holder must provide such assistance in a calm manner. The cabin crew must request any passenger they find trying to stroke the dog to refrain from doing so, so as to prevent the animal from becoming distracted.
4.3.2. Service animals may be allowed in the passenger cabin in accordance with the policies and procedures approved by the Aviation Authority, stipulated for such purpose for permit holders and licensees, provided that such animals do not represent a risk to the health and safety of passengers or crew, such as snakes or other reptiles, rodents, spiders, ferrets, among others, or animals such as ponies, pigs and monkeys which, given their size, dimensions or health restrictions of the competent Mexican authorities or the authorities of the States where permit holders and licensees operate, are not allowed in the passenger cabin.
4.3.3. The same requirements set forth in sub-item 4.3.1. of this Mandatory Circular apply to service animals.
4.3.4. During the boarding of disabled persons assisted by a guide dog or seeing eye dog, the cabin crew must direct the passenger to his/her seat in order for such person to provide instructions to the animal.
Appendix “A” states these definitions:
4. Service Animal: Any animal individually trained or capable of assisting a disabled person or any animal where it is demonstrated by documentation that such animal is necessary for the emotional well-being of a passenger.
14. Permit holder: Corporate entity or individual, in the case of the national or foreign, private commercial air service to whom the Ministry of Communications and Transport grants a permit to carry out its activities, including the provision of scheduled international air carrier services, and national and international non-scheduled and private commercial air carrier services.

**June 15, 2012 Update (9am) – I just called both WestJet and Air Canada. The Air Canada agent said that pets are no longer allowed in the cabin effective as of June 13, 2012. The WestJet agent I spoke with said they are aware of the new law, and while they have not implemented it yet, he expected that they would be soon.

June 16, 2012 Update – Before I go any further, I just want people to understand that I am just one gal who adores her Mexican rescue pups who wanted to share information about this new policy with neighbors and friends who live in Rincon de Guayabitos, La Penita and Los Ayala (Jaltemba Bay), Nayarit, Mexico and who happens to own a community website with a means to do just that. At no point could I have ever imagined that this article would be read by so many people. With every passing day it becomes more and more apparent how much this new policy is impacting those of us who travel to/from Mexico.

I am willing to continue to work on this effort, but I’d like to ask for your help. If any of you have made contact with Mexican government officials who seem willing to listen and to help, please email their contact information to me at Allyson@JaltembaBayLife.com.

My plan is to contact the US and Canadian corporate airline offices on Monday to see if the airlines would be willing to allow pets back in the cabin “if” we can get this law changed. If not, there is no reason to pursue this any further.

In the meantime, for anyone who is scheduled to travel out of Mexico in the next few weeks, I highly recommend that you post on your local community forums to see if you can find someone who might be willing to drive your pet across the border. For anyone traveling to Mexico, I suggest that you research pet boarding facilities near you and/or find someone who can care for your pets while you travel. Here are the requirements for traveling with pets to Mexico if you plan on driving… Pet Travel Tips

June 19, 2012 Update (11am) – I finally got through to the Mexico Tourism Board. The gentleman I spoke with said that they have not yet received an official statement, and as far as they are concerned, the bulletin only affects pets flying within Mexico. They are very concerned and hope to resolve this as quickly as possible. He suggested that everyone contact the following offices:

Mexico Tourism Board
Call Center: 1-800-44-MEXICO (1-800-446-3942)*
E-mail: contact@visitmexico.com
*You can call this number direct from the US. Their office is collecting names, phone numbers and email addresses.

SCT (Secretaria de Comunicaciones y Transportes)
Contact Form: http://www.sct.gob.mx/index.php?id=16

I am also in communication with the Deputy Director General at the DGAC. I have emailed the SCT, SECTUR and Sra. Gloria Guevara, the Secretary of Tourism. I will post as soon as I have more information.

June 19, 2012 Update (1:30pm)  For anyone traveling with pets in the next few months, Charlene Angelo has kindly taken the time to put together a chart with options and restrictions for pets in baggage vs. cargo, as well as handy airline links. You can access it here… Traveling with Pets by Air.

June 21, 2012 Update – Policy Change – I am absolutely thrilled to share an email I just received from Lic. José Armando Garcia Nuño, Dirección de Política Intersectorial, Dirección General de Planeación Estratégica y Política Sectorial, Secretaria de Turismo (SECTUR). It reads…

Mrs Allyson,

I send an apology for to answer your call and email a little late, however, I am here for talking with you about the animals in the aircraft passenger cabins.

Yesterday, we had a meeting with the Aeronautic Authority on this case for talking about the concern of you visitors by the prohibition of get pets on airplanes.

At the meeting we were able to obtain good news, which I inform you:

• They going to change of the article one hundred seven (107) of the regulations of the law, where the regulation is established on the transportation of animals allowed in the passenger cabins. Today, the Aeronautic Authority has already a proposal for a reform to the article of the rules of which shared and will be analysed.

The Aeronautic Authority published an official circular where inform about of the current authority decision and where they report the possibility that in the month of September is already counted with this reform allowing, in some way, raise animals to the passenger cabins.

In this moments The law should be applied without exception. But we hope that the reform to law going to ready on September.

Finally, I say today I tried to talk to you by phone but it was not possible.
Best regards.

After receiving this email, I called and spoke with Sr. Garcia directly. He informed me that the document is currently be reviewed and that it should be finalized by next week. He confirmed that the revised policy will allow pets to fly in the cabin on both national and international flights, and that it should be in place by September 2012. He agreed to email a copy to me, which I will post at soon as I receive it.

This is really good news Folks!

June 22, 2012 Update – No more news as of today, but I just want to remind everyone to please continue to register your complaints with the Mexican Tourism Board, SCT and SECTUR (listed below) just to make sure we continue to be heard. I will keep you posted as more information comes to light.

June 25, 2012 Update (11:30am) – Revised Circular – I received an update from Lic. José Armando Garcia Nuño this morning. The new Circular, CO AV-07.8/07 R2, is dated June 21, 2012 and has been posted on the SCT website. In his email, Sr. Garcia stated that “the Aeronautical Authority has published document (Circular compulsory) that allows airlines to transport pets in the passenger cabins. Airlines must meet the mandatory circular immediately as soon as they are notified. The airlines must allow pets climb into the passenger cabins, immediately.” He also wanted to remind me that “this new document is NOT a new regulation, simply is a document that clarifies the doubts with regard to the Law on Civil Aviation.” He clarified this statement in another email by saying “The document that now lets upload pets to the airlines is a temporary measure. He is currently working on reforming article 107 of the law of Civil Aviation.”

I have been informed by a group in Cozumel who is working closely with the airlines that “this circular was sent to all airlines on Friday.” Obviously, the airlines will need a little time to re-implement this policy, update their websites, etc. I will post as I learn more.

June 26, 2012 Update – Since yesterday, I have been inundated by emails and comments from people who say that the airlines are not aware of this new revised circular. I will do my very best to compile a list of airline contacts in the next few days. In the meantime, please be patient.

In addition, I just learned earlier today that there are new document requirements for pet travel to Mexico. Ironically these changes were implemented in the past few weeks, but have absolutely nothing to do with the DGAC circular. I am in contact with the proper authorities and will post this information as soon as possible.

June 27, 2012 Update (9:20am) – Airline Contacts – Below, you will find an airline contact list for the customer relations/care departments courtesy of Andrea Sekula, Cozumel and Karen Warne, Zihuatanejo. We all ask you to please keep in mind that it is going to take some time for the airlines to translate the new document, run it by their legal departments, re-implement the new policy, inform and retrain their staff and get the information back up on their websites. This is not going to happen over night folks.


Latest Updates:

June 27, 2012 Update (12pm) – NEW Pet Travel Requirements – Please be aware that there are new requirements and documentation needed to travel with pets to Mexico (and no, this had nothing to do with the DGAC Circular). I have contacted SAGARPA and my local USDA-APHIS Veterinary Services offices for clarification, and I have compiled the information here:

Airlines that Now Allow Pets in Cabin!
The re-implementation of this policy has happened very quickly, so please keep in mind that some airline employees may not be aware of this change.

  • WestJet – never changed policy
  • US Airways – announced June 26, 2012, effective immediately
  • American – announced June 27, effective July 1, 2012
  • Frontier – announced June 28, 2012, effective immediately
  • Alaska – announced June 28, 2012, effective July 2, 2012
  • Air Canada – announced June 28, 2012, effective immediately
  • Delta – announced June 29, 2012, effective immediately (only in Economy cabin)
  • United – announced July 3, 2012, effective immediately

Fees for In-Cabin Pets (added June 29, 2012)

*These fees are for one way. Keep in mind that in most cases, your in-cabin pet carrier counts toward your carry-on baggage allowance. Please contact your airline for specific information about how to book your pet, maximum kennel dimensions, kennel weight and other restrictions.

July 3, 2012 Update – United is Now Flying Pets – United Airlines has indeed re-implemented their pets in cabin policy as of today. I called to confirm, and the cost is $125 USD each way.

Thank YOU! – I want to personally thank each and every one of you who called and emailed your complaints and concerns about the policy change. In basically one month, not only did the Mexican government revise their pet policy, but all the airlines re-implemented their policies to allow pets to fly in the cabin to/from Mexico as well. In the scheme of things, this was a really fast turnaround. Together, we made a difference!

For anyone who isn’t aware, there is a slight change in documentation (and verbiage) needed to travel with pets to Mexico. You can find all the details on our Pets Travel Tips (Requirements) page.

I have received hundreds of emails, many of which are simply thank you notes. As I said above, I did not do this alone. There were many others involved as well. For anyone who wants to do a little something to say thank you to all those who worked so hard on this effort, may I suggest that you make a donation to a local pet rescue organization, of which there are hundreds in Mexico. If you are so inclined, you may make a donation to my local group, Jaltemba Bay Animal Rescue. You can also learn about my connection with this amazing organization by reading “From a Volunteer’s Perspective“, an article I wrote about my volunteer experience last year.

July 5, 2012 Update – Pet Travel Tips Answered – I have been on the phone all day with three USDA-APHIS offices and emailing back and forth with my contact at SAGARPA to find out more about the new documents needed to travel with pets and about the rabies requirement in order to answer all your questions. Here is what I found out…

VS 7001 Form: The USDA offices have all confirmed that the VS 7001 Form is no longer required to enter Mexico or to leave the US. However, they did mention that some airlines may require it, so you need to call to find out. (Note: An International Health Certificate is required for many countries, so you may want to check with your local USDA-APHIS office for details.)

Letterhead Certificate: I have attached a copy of the Letterhead Certificate I received from the USDA on our Pet Travel Tips page (link below). Based on my correspondence with the Head of the Department of Plant and Animal Health Inspection Operations at SAGARPA, I have added a few very important additions (see my notes on the form). He said that with these additions, the form met Mexico’s import requirements and more, so it should get you into and out of the US, Canada and Mexico, no matter where you are going to or coming from.

Rabies: I have heard that Mexico now accepts and offers a 3-year rabies vaccine, but I cannot get confirmation in writing from anyone I spoke with. While the USDA Letterhead Certificate states that “The animal/s has/have been vaccinated against rabies within 12 months prior to exportation,” the SENASICA website no longer requires that rabies is given in that time frame.

Please visit our Pets Travel Tips page for more information and a complete overview of the new requirements and links to these documents.


Who to Contact:

Here is a list of people, organizations and websites to contact. If you prefer to contact an airline in writing, you can find their mailing address on the links below. Simply explain that you are referring to the revised Circular CO AV-07.8/07 R2 from the Mexican Aviation Authority (DGAC) dated June 21, 2012 in which Article 4.3 now permits pets to travel in cabin to and from Mexico.

Helpful Links:

Helpful and informative links submitted by readers of this blog…

Note: I have broken the comments into several pages because we have received so many of them. Please scroll back so you don’t miss what people are saying.

546 replies
  1. Loretta
    Loretta says:

    I think they could make an adjustment for people who travel with a pet that are staying for more than a month. Or folks with their FM3. We cannot leave our dachshund in a kennel for 6 months, while we are in Mexico every year. Nor can we get a ‘sitter’ for that long. A document could be added and signed by a vet to varify length when they are doing the health certificate. I am sure there are other ways to go about this, time to put on thinking caps. Otherwise, we will be driving.

    Reply
  2. darlene
    darlene says:

    What if you have a service dog tag with a letter from your doctor they should not be able to take your dog away from you that is the purpose of having it with you at all times. We all animal lovers have all the papers coming and going signed by the vet. what else do they want. We will be driving if that is the case.

    Reply
  3. Luis
    Luis says:

    There is absolutely no Mexican law banning pets in-cabin on flights to/from Mexico, commencing or ending outside Mexican territory. The decision is up to the individual airline and they should not misquote Mexican Law.

    If in doubt, you may contact the Dirección General de Aeronautica Civil (DGAC), the dependency of Mexico’s Secretariat of Communications and Transport directly responsible for regulating air carriers operations in Mexican airspace and territory. The DGAC is the Mexican equivalent to the US’ FAA and Canada’s CAS.

    Foreign airlines started misquoting the DGAC’s 2007 Mandatory Circular for All Air Carriers CO VA-07.8_07 this year to justify their no-pets in cabin policy for flights to/from Mexican airports.

    That DGAC’s mandatory circular banned pets in cabin for all DOMESTIC flights (service animals are allowed), while it clearly states that both service animals and pets are allowed in-cabin in INTERNATIONAL flights, subject to the individual airlines’ policies. Only Mexican air carriers are authorized to operate domestic routes within Mexico.

    Reply
  4. Allyson Williams
    Allyson Williams says:

    Thank you Luis. Your comment spurred me to do a little more digging. Here is what the AICM (Aeropuerto Internacional “Benito Juarez” Cuidad de Mexico) website states (http://www.aicm.com.mx/movil/mpfrecuente.php). And while this is not what my contact explained to me when I called AICM on Wednesday, this page clearly outlines the pet policy (and basically confirms what you have said above):

    ¿Puedo viajar con mascotas?
    R: En vuelos nacionales no está permitido viajar con mascotas en la cabina de pasajeros, excepto los perros lazarillo, que la aerolínea deberá acreditar su calidad como tal.
    * En la cabina de pasajeros Si puede viajar con mascotas (perros o gatos), si su destino es internacional, por lo que deberá consultar con la aerolínea para realizar los trámites correspondientes, asimismo las mascotas en todo momento en el aeropuerto deberán estar en un contenedor o jaula rígida que quepa en la parte baja de su asiento.
    * En la cabina de carga: Si las mascotas con las que viaja se trata de perros y/o gatos podrá consultar el link (SAGARPA-SENASICA). Cuando se trate de mascotas distintas a éstos, deberá acudir a la Dirección General de Salud Animal, ubicada en Calle Municipio Libre No. 377, Col. Santa Cruz Atoyac, Del. Benito Juárez C.P. 03310 México, D.F. Tels. 5905-1000 Ext. 51037.

    In English:
    Q: Can I travel with pets?
    A: On domestic flights: Pets are not allowed to travel in the cabin, except for guide dogs.
    * In the passenger cabin: You can travel with pets (dogs or cats) if your destination is international, so please check with the airline to make the appropriate arrangements; also pets must be in a rigid container or cage that fits in the bottom of your seat at all times at the airport.
    * In the cargo hold: If traveling with pets (dogs or cats), visit the SAGARPA-SENASICA website for information. In the case of pets other than these, should go to the Dirección General de Salud Animal, located at Calle Municipio Libre No. 377, Col. Santa Cruz Atoyac, Del. Benito Juárez C.P. 03310 México, D.F. Tels. 5905-1000 Ext. 51037.

    Reply
    • Ellen
      Ellen says:

      Allison,

      After reading what you and Luis wrote, where do people stand concerning dogs flying to the States?

      I am totally confused.

      Thank-you for any information.

      Ellen

      Reply
      • Allyson Williams
        Allyson Williams says:

        Ellen, the new policy states that pets are no longer allowed to fly in the cabin to/from Mexico regardless of where the other arrival/departure city it.

        Reply
  5. Zihuagirl
    Zihuagirl says:

    This last post is helpful, but it seems the Mexican airports are also preventing the animals on board. I have contacted my consulate for help in clarifying this. Perhaps the change.org petition, which only addresses United Air should be adjusted based on what can be confirmed from Mexico.

    Reply
  6. Allyson Williams
    Allyson Williams says:

    Zihuagirl, can you tell me what airline and where you were flying from and to?

    Since I posted the article, I have spoken with the FAA, US State Department, US Department of Transportation, the TSA and the Aviation Consumer Division, and none of these government groups know anything about the policy change. However, they have all basically said that each airline can implement their own policies. I will post as I learn more.

    Reply
  7. Zihuagirl
    Zihuagirl says:

    I fly into Zihuatanejo. It was Alaska Air that I spoke to, however, they it was not their desire to enforce this rule, and my dog could be with me until I reached a flight that be flying into or out of Mexico. I have forwarded the information both you and Luis posted to them, as no have an open customer care ticket, so hopefully we can find out this is a huge misinterpretation of a recent Mexican directive… It will significantly impact us, as if my dog cannot go, I cannot go and we will simply have to sell our home there and go somewhere else, as much as that breaks my heart… I will keep this board aware of whatever I find out, and please do the same. I also wrote the DOT, but will call them next week too. I think contacting your consulate will be helpful too, and possibly the Mexican embassy where you live in the US. I am hoping by remaining respectful and truly trying to find out the real reason for this change, we can find that it was a huge misunderstanding…

    Reply
  8. michael
    michael says:

    Great article….obviously a lot of people have done their homework. This pet policy is the topic of conversation here in Puerto Vallarta as it has affected many people who are now stranded down here with their pets and no way to get home. Our two pets are small and fragile and we would never consider placing them in cargo as I don’t think they would make it on a 7 hour flight with a stop inbetween. They are frequent flyers (6 times a year) under the seat that have never caused a nuisance and are invisible to other flyers.

    I also think that this is nothing more than another money grab which was started by United Airlines.

    If they totally shut down all airlines from pets in cabin then we too will be leaving PV and will find a winter home probably in Arizona or California.

    Get it right Mexico or ADIOSMEXICO.COM

    Reply
  9. Sonja
    Sonja says:

    We are planning to return to Vallarta this month. Our 9lb perro has traveled with us under the seat in front of me on the airplane many times. Sometimes the passenger next to me is unaware he is there until we land. He is quieter than the little children. We are not sure but since it is a short trip (2 wks) we may leave him at a friend or relatives’s home. I really do not want him to ride down in the plane somewhere.
    My question is , how can we change this?? Or is it possible to convince the airlines to resume the former policies regarding small animals in the passenger cabin.??
    If anyone has ideas please write in or do something.

    Reply
  10. Zihuagirl
    Zihuagirl says:

    My suggestion is to: 1) write your Mexican consulate and request clarification and assistance in his situation, letting them know the impact, 2) write the airline you travel on and request a copy of the law and seek clarification of how this can be changed, 3) write the Dept of Transportation (US), and 4) possibly contact the Mexican embassy where you live in the US and seek assistance.
    I am not an expert, but am in the same situation where I would never put my little 7 lb dog in the cargo area. Ever.

    Reply
  11. Amber
    Amber says:

    Three months ago I took my Yorkie with me to Dominican Republic on american airlines in the cabin and everything was great. Now I’m back in cancun by my husband is now returning and has to bring my pup back. He had bought his ticket on June 7th and yesterday we tried reserving the pup’s they said it’s a Mexican law and now they do not allow it. Only in cargo and only if the temperature allows it, because yorkies have respiratory problems plus its too small and they are not held responsible, usually at this time of year they don’t allow puppies to travel below from places with very warm weather. I’ve called SAGARPA and said there is no mexican law it’s all Airline policies. I think it’s ridiculous there has to be something we can do. Some type of letter showing the pet’s country of origin. Now we need to get are money back from the airlines.

    Reply
  12. samantha crook
    samantha crook says:

    We flew down to Cabo on the 5th of June under the NEW PET REGULATIONS for flights to MEXICO. We are scheduled to depart on the 12th, but are concerned because of the TEMP restrictions at 85 degrees. (I have a 6 lb. Yorkie). It will be 92 degrees in DFW on the 12th and the temp is expected to only increase as summer is in full swing. What are we suppose to do now????
    How can MEXICO regulate AA for pets traveling TO THE US?

    Reply
    • Zihuagirl
      Zihuagirl says:

      I agree. Maybe when you are at the airport, ask to speak to the customs supervisor and see if they can explain what the Mexican law is in regards to this… Ad to help us, as the small little animals will not do well in the cargo area, and it could be a death sentence for them.

      Reply
  13. Zihuagirl
    Zihuagirl says:

    Maybe we can try to get an official letter from someone high up in Mexico stating it is not the law…? Then, we can all get the airlines to rethink their new rule…? I cannot imagine that Alaska Air is trying to make my dog fly in the cargo just on their own because they told me it is not a problem to have her in the cabin in any flight within the
    US. If they wanted to do this, I would think they would just ban the dogs in the cabin and be done with it. So, if we can have ‘proof’ that it isn’t a Mexican law, maybe that is our first step.
    I suggest asking our consulates or Mexican embassy to get us some kind of official document that states international flights are not prevented from having animals in the cabin, providing all health certificates, vaccines, etc. are in place.

    Reply
    • Raegan
      Raegan says:

      I’m totally in agreement with what you said…we have to do something, sign a petition or something. I’m going to the airport here in Mexico City tomorrow and I’ll be talking to airlines and SEGARPA (even though they told me that according to them they allow animals on airplanes) and I’ll let you all know what I find out. It doesn’t make any sense that it’s not an official law but that airlines are enforcing it and losing customers!

      Reply
  14. Zihuagirl
    Zihuagirl says:

    I have signed the petition, BUT! I do not like how it is worded, as I have to wonder since it seems all the airlines are now adopting this change, but all contacts within Mexico say there is no law prohibiting animals in the cabin on international flights, that there is a widespread misunderstanding and we really need something in writing from an official person or agency in Mexico, then we can go to the airlines. Alaska has assured me that my dog can be in the cabin here in the
    US for domestic flights, and it is only going or coming from Mexico that is a problem, which makes me think they really believe there is a law… So, hoping to find the truth first, then we can all figure out the best actions to take to get a change.

    Reply
    • Allyson Williams
      Allyson Williams says:

      I contacted the author of the petition to suggest that they alter the wording based on recent changes. I did this 2-4 days ago, but I have not received a response. Just FYI.

      I am going to make a few more phone calls tomorrow morning and will post any new information above in the original post.

      Reply
      • Fred
        Fred says:

        I contacted the Mexican Government office the U.S. airlines are pretending to make responsible for these pet in cabin issues. Here is the reply:

        From: Joel Antonio Arrioja Pérez [mailto:joel.arrioja@senasica.gob.mx]
        Sent: Friday, June 08, 2012 8:11 AM
        Subject: RE: Buzón de Comentarios, Sugerencias o Quejas

        What is happening is the application of a statutory provision of the 2007 by the Aeronautical Authority consisting of a Circular compulsory which indicates the following: “the combination of live animals in the passenger cabin and passengers should not be allowed, except in the case of dogs Guide and other service animals accompanying a disabled person”.
        By which the transport of animals must be made according to the guidelines established by the Directorate-General of Civil Aviation (DGCA), and the manual of procedure laid down by each airline, to not be subject to sanction by the aeronautics in each airport authority.
        Here you a link to a publication by the international airport of the city of Mexico: http://www.aicm.com.mx/informacionalpasajero/Archivos/NuevaMedidasSeguridad.pdf , where noted that for international flights “Permitted the entry of dogs guide or pets, which must be registered with the airline that travels”. For pets the passengers boarding pass must be the indication of “cabin or Pet in Cabin”.
        It is important to users to document your pet before the airline as part of your baggage for to collect in the band of baggage, if it documented as it loads, it will be sent to the customs of cargo by the customs authority and will be treated as commercial imports and need the intervention of a broker, increasing costs.
        In any case you must confirm with the airline used for your trip to Mexico.
        Note: For clarification of any doubts in particular, on the issue of mobilization of animals in the cabin, please contact the Local airport’s DGAC of entry to Mexican territory or email http://www.sct.gob.mx/informacion-general/quejas-y-sugerencias/
        From the health point of view, there are no restrictions for travel and the entry of dogs and cats and they can enter the country complying with the relevant requirements.
        Then I give the SENASICA website http://www.senasica.gob.mx , as well as the direct link http://www.senasica.gob.mx/default.asp?id=602 detailing information for travelers, with the purpose of informing users about our activities.
        Atentamente.

        MVZ. Joel Antonio Arrioja Pérez
        Jefe de Departamento de Operación
        de Inspección Fitozoosanitaria

        Subdirección de Inspección en Puertos y Aeropuertos
        Dirección General de Inspección Fitozoosanitaria
        Municipio Libre 377 piso 8-A, Col. Sta. Cruz Atoyac,
        Delegación Benito Juárez, México, D. F. C.P. 03310
        Tel. 01 (55) 59051000 ext. 51126
        joel.arrioja@senasica.gob.mx

        Reply
        • Zihuagirl
          Zihuagirl says:

          Thank you Fred… So, the memo is confusing as it says animals cannot be in the cabin with humans, but then it later says to register the pet in cabin or in cargo? In my case, my dog is my Emotional Support Animal, with all the necessary requirements, and for a host of reasons, I do need her. Yet, I am being told by Alaska that Mexico does not recognize that in their rulings. Do you have any information regarding that?
          Thanks so much… This has been a very stressful change, and may cause me to sell our home in Mexico…

  15. Zihuagirl
    Zihuagirl says:

    Great! I am waiting to hear back from our consular who was going to contact the state board of tourism in Acapulco… (SEFOTUR). Hopefully we can find out. Soon.

    Reply
  16. John
    John says:

    First I want to say I too enjoy the Riveria Nayarit, this newsletter and fly often. Regarding pets on planes my thoughts follow:

    It is well documented that many people have strong ties to their pets and consider them as family. That’s fine. But consider that many other people have allergies or various reasons that make being in close proximity to pets undesirable or something that is not good from a health standpoint. This is particularly true in a confined, enclosed, space such as during a flight.

    Most comments posted here regarding changes to the “pets in the cabin policy” indicate that some pet owners apparently see this as their right – namely to travel in an airline cabin with their pet. As someone who has a pet allergy I can tell you with certainty that if I am sitting near your pet for more than a few minutes I am going to be sick!

    We recently have experienced much the same resistance from smokers who saw banning smoking in restaurants and public places as an infringement of their rights. Clearly there should be no entitlement to continue a practice in a public place or conveyance that can interfere with the rights and health of others. The “no smoking” policy is now widely accepted and embraced.

    Readers, which do you consider more important here? Feeling entitled to place your pet under the seat in front of you and possibly make another passenger very ill? Or infringe on the rights of other passengers to fly in a cabin that is free of things that adversely affect their health? Most airlines offer transportation for pets separate from cabin space but it is your choice to use it or not. Are you so concerned about your pet’s well being “as cargo” that you would prefer to compromise another passenger’s health?

    Feeling entitled to continue a practice in a public place that has a negative impact on others is not something that makes sense, nor can be justified. Yes, flying with pets in the cabin has not previously been banned, however, a policy of no pets in the cabin is long overdue and many of us will now be happier (and healthier) flying.

    John

    Reply
    • Deron
      Deron says:

      @John

      All I’m arguing for is for the MARKET to allow customers to decide if they want to fly on an airline that allows pets in the cabin or not. If I had my way, I’d apply the same principal to smokers (in restaurants, planes, etc.)…..and to the latest BS in New York city…..the sale of soda pop in quantities larger than 16oz. Onward goes the Nanny State.

      I myself greatly dislike smoking but have an even greater dislike for a government and society that thinks all decisions are for the powers-that-be to decide, and that nobody should ever be uncomfortable with the rough edges of public versus personal space.

      Yes, people have allergies to smoking, pets, wool, perfume and tons of other real and imagined allergies. Living in a society requires one to make compromises.

      Yet, ironically in light of what I see IS allowed in Mexico, the indications are that Mexico does NOT allow the market to decide about pets on planes. Or, maybe it does for international flights but United airlines and others are confusing Mexican domestic flight policy with international and besmirching our fine Mexican friends.

      Feel free to call United and tell them you support banning pets on planes. God knows many of us are calling to say the opposite.

      Reply
    • Raegan
      Raegan says:

      You should always inform the airline when you have an allergy so they can seat an animal as far away from you as possible. This way everyone can fly happy.

      Reply
  17. Zihuagirl
    Zihuagirl says:

    To be allergic to anything is hard, and I appreciate John’s comments, but Deron is right as well… In many cases, the animal is not just a pet or a luxury but an essential part of a person’s life for a variety of reasons. Some people are Very allergic to perfume. Do we begin screening for perfume on people? This world has gotten so intolerant, it’s no wonder we depend on our dogs.
    Also, as an aside… My dog is considered hypoallergenic because her hair is like a person’s hair and she does not get the shedding, dander, etc. so if someone says they are allergic to her – in fact if they even were to notice her in top her little bag, I would say it’s all in their mind. When I got my dog, I purposely looked for a small, quiet, non-shedding, hypoallergenic type dog and she has traveled all over with me, with people not even realizing she was there unless they noticed her peeking thru her bag’s screen.

    Reply
  18. Julia Brenton
    Julia Brenton says:

    We have been caught up in this fiasco with our dog, Zorro. Perhaps special charter flights from The larger hub airports with the whole plane full of dogs, cats, and their owners would work? That way they could fly in cabin safely? We could turn the whole problem around, and actually make some new friends! We fly to Cancun 4 to 5 times a year, and stay up to 3 months at least once a year. If pet owners unite, we may be able to work something out, if this would be legal. Would it be legal?

    Reply
  19. Michelle
    Michelle says:

    Just spoke to West Jet and they are not aware of any such Mexican Law the prohibits passengers having their pets in cabin when traveling to Mexico. This is all individual airlines most of which fly from the states. We are booked for travel with dog in cabin and have confirmed that West Jet is not participating in this.

    Reply
  20. Bonnie
    Bonnie says:

    Hi all,
    I would like to share my experience regarding this issue. I live part time in Manzanillo, and adopted a kitten found in my yard. Martina has flown back and forth to Canada with me, in cabin, several times, on different airlines. June second I checked into Air Alaska with my cat, with reservations and proper papers, to be advised that “the Mexican Government” had changed the rules two days prior, and animals could no longer fly in cabin. Now I have the cat with me in her
    carrier, no one to take her back, and back where for that matter, and a prearranged meeting in Spokane, my destination that day. The ticket agent was more than helpful and helped me contact the staff at my condo in Mananillo, who came and picked her up. She is presently alone in my condo, with friends and staff visiting/feeding her, and I am trying to find a new adoptive home for her. Interestingly, I spoke to West Jet today, a Canadian airline, and after much checking, they could find no rule stating animals cannot fly in cabin. Nor is there anything on Air Canada’s website. Is this just an american carrier ruling? West Jet is willing to give me a reservation for both me and my cat, and that looks like my only option..to return and get her and fly back..West Jet. This does mean a 5 hour bus trip each way from Puerto Vallarta to Manzanillo. What a waste of time and money, not to mention heartbreak and stress. I am anxious to hear what kind of explanation Air Alaska will give me to my complaints and equiries.
    Bonnie with a zlo kitty.

    Reply
    • Raegan
      Raegan says:

      Hi Bonnie! I’m a Canadian living in Mexico City and I can sympathize with your situation…I’m trying to return to Canada with 2 adopted cats. I don’t know if this helps but if you can get her to Mexico City I know Areomexpress can ship animals for $160 or less and maybe I can help send her home to you. Anyway, let me know if I can do anything. This new “law” is so frustrating!

      Reply
      • Bonnie
        Bonnie says:

        Thanks for the offer, Raegan. At this point I am looking for a cheap flight back to Mexico.tobring Martina back on an airline accepting pets in cabin, but I am very touched by your email, and always amazed at the kindness of strangers.
        Bonnie

        Reply
        • Raegan
          Raegan says:

          Hi Bonnie, I just came from the airport here in Mexico CIty and I talked to both US Airways and the GDAC (the people who created the new law). It looks like there won’t be any airline allowed to fly into or out of Mexico with a pet in the cabin ever. I am flying one way to Canada so I may be able to get away with it but what is going to really help me is a letter from a mental health doctor stating that I need the animal to fly with me in the cabin for emotional reasons. That seems to be the only clause in the law that will permit animals in the cabin. But it also depends on who is working to security check points. US Airways told me they have no problem letting my cat on the plane, it’s the security in the airport that I have to worry about because the law has nothing to do with the airlines, it’s all coming from the airport here in Mexico. But if you have to send your cat under the plane I know that Alaska Airlines has a climitized cargo area. Anyway, good luck and let me know if I can help with anything!

    • Allyson Williams
      Allyson Williams says:

      That is basically the same information I have included above, just worded a little differently. That said, the TripAdvisor post does claim that it is indeed the Mexican government who is enforcing this policy. Based on all my research, I am not sure this is the case… otherwise the Canadian airlines would have to implement this policy as well… and so far, they have not.

      Reply
  21. Elaine
    Elaine says:

    Thanks for all your work on this. Like many people I have traveled with my pet in cabin for the last 8 years. We stay for 6 months so a kennel is out of the question. Hopefully Westjet will resist this “policy” so we can enjoy many more years in our beloved Baja. Driving is out of the question and even schlepping a crate as well as luggage is daunting when travelling alone and having to fly from a small town to Vancouver. Fingers crossed.

    Reply
  22. Kim
    Kim says:

    This is a ploy by the airlines in America to eventually squeeze more money out of us for our other family members, which we will all pay. To say that it is ‘long overdue’ is extremely selfish but not surprising. This nation is all about me me me & is & will continue to be it’s downfall. You don’t HAVE to endure anything, you chose to fly, you know what happens on a plane period. There is NO LAW that is causing American Airlines to enact this Policy it is money plain & simple. To compare cancerous second hand smoke to sneezing & itching due to an animal allergy shows that this generation & critical thinking have gone to the crapper. My throat literally closes up when women & men wear too much perfume, hairspray or cologne is that next John? I can’t stand the smell of Bell Peppers & shouldn’t have to endure smelling them while on a plane maybe they can ban those too? Grow up.

    Reply
    • Allyson Williams
      Allyson Williams says:

      Kim, we have received information indicating that it may not be the airlines who initiated this new policy after all. We hope to post it by the end of day or tomorrow morning; we are just waiting for verification on it before we post. Stay tuned.

      Reply
  23. Raegan
    Raegan says:

    I just found out about this new “law” today when I called US Airways to confirm that my cat would be travelling in the cabin with me on my move back to Canada. I bought my ticket May 28th and I would like to know how I can get a refund…shouldn’t they have told me about this new “law’ during one of the MANY phone calls I made to the airline the past month to confirm pet travel in the cabin? Any advice anyone has would be greatly appreciated!

    Reply
    • Allyson Williams
      Allyson Williams says:

      Raegan, this new regulation just went into affect so the airlines might not have even been aware of it until a few weeks ago. Keep calling and asking questions, and then post your findings here. We’re listening.

      Reply
  24. Kim Brown
    Kim Brown says:

    I am allergic to some humans so why don’t we stick the smelly and rude and obnoxious ones in the cargo hold.

    It is very dangerous for the animals in cargo.

    Maybe the airlines need to charge the cargo price to allow them in the cabin if this is a money grab.

    Reply
  25. heather wilson
    heather wilson says:

    Allyson, THANK YOU SO MUCH for performing this much-needed community service – digging up this info very time consuming.
    And I continue to be amazed by people insisting it is NOT a Mexican Civil Aviation Authority initiative!
    The repercussions of this will be more than Mexico has anticipated, if some compromise is not reached. SOON.

    Reply
  26. robin
    robin says:

    interesting that westjet said they may change their policy….i just booked a one way ticket to puerto vallarta for our usual 6 month stay leaving october 31 from edmonton…my chihuahua is booked in cabin as well…if westjet adopts the same policies as the other airlines….our days in vallarta are over, the apartment goes and we will find somewhere else to spend our winters….if airlines make our pets fly cargo….i think those terrible obnoxious seat kicking children should have to fly cargo as well!!

    Reply
    • Allyson Williams
      Allyson Williams says:

      The gentleman I spoke with said that they will be contacting passengers to inform them of this policy change once they implement it. Remember, this is not an airline decision like so many people have speculated. This policy was put into place by the DGAC.

      Reply
  27. Laurie
    Laurie says:

    Can someone help clarify this statement? What if the United Express aircraft doesn’t have a bulkhead that I think they are referring to:
    4.2. If the aircraft is not equipped with pressurized and air-conditioned cargo holds, animals may be transported in a cabin next to the passenger cabin but separated therefrom by a bulkhead, provided the other guidelines of this Circular are followed.

    Reply
    • Allyson Williams
      Allyson Williams says:

      Laurie, the new policy states that pets are no longer allowed to fly in the cabin to/from Mexico. The only exceptions at this point are service animals and emotional support animals. Pets are still allowed to fly in cargo, but each airline has their own cargo rules. Keep in mind that many airlines have embargoes due to hot weather, so you’ll need to check with your specific airline for details.

      Reply
  28. Laurie
    Laurie says:

    Hi Allyson,

    Thanks for responding. I took Section 4.2 from the above June 15 post, about the fact that aircrafts that don’t have a cargo area set up for animals will in fact allow them to ride in the cabin.

    However, I’m still unclear on what this statement actually means. Does it mean that if they don’t have the cargo area pressurized & no air conditioning that they will allow the pets to ride in the cabin regardless of whether you have a service animal or not?

    The embraer rj145’s that fly out of Houston to all locations in Mexico do not have a pressuized and air conditioned cargo area. Also they do not have the bulkhead as described below.

    4.2. If the aircraft is not equipped with pressurized and air-conditioned cargo holds, animals may be transported in a cabin next to the passenger cabin but separated therefrom by a bulkhead, provided the other guidelines of this Circular are followed

    Reply
    • Allyson Williams
      Allyson Williams says:

      Laurie, In your particular case, United has just implemented their new “PetSafe” program for pets traveling in cargo. According to their website, they still allow small pets in cabin for travel within the US only. Not having a cargo hold does not create an exception to this rule, especially when traveling to/from Mexico.

      Reply
  29. Julia Brenton
    Julia Brenton says:

    Allyson, I’d like to thank you for the well researched information you have provided to us about the no pets in cabin, for planes going to Mexico. There may eventually another way to get our pets back and forth to Mexico, although not right away. There is a ferry planned to run from Tampa to Progresso, Yucatan. They are gathering information about how many people would use it to transport themselves and their pets to Mexico and back. Trip Advisor has been providing updates.

    Reply
  30. Maggie
    Maggie says:

    if they are inforcing the 2007 law , it specifically says that only service animals and not ESA emotional support animals are allowed in the cabin. On the phone American and United said yes while Alaska quoted the law and said no. When I said The other airlines are allowing it , they said yes. The concern is that once in Mexico, they may inforce the law as written. I am asking the airlines for a written statement of policies. I have ESA .

    Reply
    • Allyson Williams
      Allyson Williams says:

      Maggie, I think everyone is a little unsure of how to interpret the revised version of the 2007 law that just came out a few weeks ago (outlined above). The fact that the airlines did not all comply at the same time clearly shows that there are still questions about the new policy that need to be answered. Keep asking questions, and keep posting.

      Reply
  31. Heidi
    Heidi says:

    Hi everybody,
    I just got off the phone with Air Canada. 3 weeks ago, we adopted a little kitten in Cancun. She was half dead. We have become so attached to this sweet little girl and now Air Canada says we can’t bring her home to Montreal. I’m completely beside myself. I have no idea what to do. We can’t just dump her back on the streets and hope she survives! Westjet would take her, but it would cost us $450 plus $50 for the kitty to change our flights. I don’t have that money. I just paid $8000 for a surgery here in Cancun. What do I do? I’m in tears thinking about it….
    Heidi

    Reply
    • Allyson Williams
      Allyson Williams says:

      Oh Heidi, I’m so sorry. I continue to hear stories just like yours. If you have a local Cancun forum, I suggest you post on it in hopes of finding someone who can might be willing drive your new kitty across the border, and further depending on their travel plans.

      Reply
    • Raegan
      Raegan says:

      Hi Heidi, I live in Mexico City and am having to deal with this situation and bringing 2 adopted cats back to Canada too. There is an airline Aeromexpress that can ship your pet to Montreal for $160. I talked to them just yesterday so I know this info is up to date. The only down side is that you cat would have to travel alone on the cargo plane. But let me look for their number and website and I’ll send it to you. Hope this helps!

      Reply
      • Raegan
        Raegan says:

        Or if you have any specific questions I’d be happy to give them a call for you…they probably don’t speak much English.

        Reply
        • Heidi
          Heidi says:

          Yes Raegan, I totally appreciate it if you could call them. I have emailed them, but haven’t got an answer. The kitten is about 10 weeks old and weighs between 2 and 3 pounds. We have her health certificate from a local vet along with a copy of his veterinarian license. If this could work, I will get her a proper crate and get her all cozied up for a long haul by herself. Does anybody know anything about kitty valium? I know she will be scared, but I also know she will be coming home for a great life. If there is anything else I can do Raegan, please let me know.
          Heidi

        • Raegan
          Raegan says:

          Hi Heidi! I’ve been trying to call Aeromexpress all morning and they aren’t answering the phone but I’ll keep trying all day today and tomorrow but they may not be working until Mon. When is your flight home?

        • Raegan
          Raegan says:

          Hi Heidi, I just got off the phone with Aeromexpress in Cancun and they said that you would have to send your cat Thurs because they don’t deliver anilmals on Fri and the cat would be stuck in the warehouse until Mon. You need to have a certificate from the vet (which you already know and probably have) but it has to have been issued within 5 days of the cats travel. He also said that there was an extra fee of 3,000 pesos (I think he said it was an exportation fee) and the cost of shipping your cat is $182 CDN. The cat would leave Cancun, go through Mexico City and arrive in Montreal Fri. I really hope you can find a way of bringing the poor thing home with you and I wish it wasn’t so expensive. Please let me know if I can help you with anything else.

        • Heidi
          Heidi says:

          Hi Raegan,
          That would be amazing! My daughter is going to Tulum on Thursday, so I could take care of it all. Could you email me please. Normally I don’t put my email on a public forum, but at this point, I’m ready for anything. 🙂 As soon as I receive a message from you, I will delete this post. Thank you so much for your help!!!!

    • Brenda
      Brenda says:

      Hi everyone, I, too, have my “little girl” cat with me (Emma). I have had her her entire life, 14 yrs.
      I live in Guanajuato, Guanajuato. I have lived in Mexico for a year and a half and it’s time to go back to Wisconsin.
      Yesterday 2 gringo friends of mine told me about this change and I almost exploded with shock and being so upset!!!
      Putting a 14 yr. old cat in cargo would surely do her in. Not EVER willing to do that. I am running out of money here, I work as an ESL teacher, but certainly not enough to make a living. I just don’t know what to do, either, I am beside myself. I have some things to post that may be helpful, may not.
      Let’s all hang in there together, okay? And keep the lines of communication open. God bless us all!!

      Reply
  32. Sharon
    Sharon says:

    good news to allergy sufferers .I look forward to pet free flights. I won’t miss the coughing,sneezing,headaches etc.

    Reply
    • Denise
      Denise says:

      How rude Sharon, why bother commenting at all? I too have severe allergies, but I don’t see anyone advocating perfume/cologne-free flights, and most airlines still serve those cute little bags with peanuts (which would KILL me before the plane could land, not just cause coughing, sneezing, etc.). I would MUCH rather fly sitting beside a quiet dog in a bag under the seat than most humans that I get stuck beside. Have you ever heard of allergy medication Sharon, perhaps you should invest in some to take before you flight?

      Reply
  33. Liz
    Liz says:

    Thank you for theongoing info. I too own a home in Mexico. If I cannot travel with my dog in cabin (7#), I too will sell my home & begin to look further afield in Costa Rica or Panama. I just cannot fathom shipping my dog as cargo. Already compared to our many trips to Europe, the arrival and departure process to MX is a nightmare. Enough already. I want to be where we are wanted.

    Reply
  34. Raegan
    Raegan says:

    Hi everyone! So, I just got back from talking to US Airways in the Mexico City terminal and they were very helpful. I also talked directly to a person working in the DGAC today and he said that NO passenger airline will be allowed to carry pets in the cabin of the airplane travelling to or from Mexico. He said that this law is not a new law but one that was created years ago (US Airways says it’s from the 1950’s and the DGAC says later) and the airlines were choosing to follow their own policies and Mexico wasn’t really being very strict either. He did say that there is a clause in the law that says service animals and emotional support animals will be accpeted on board if you have a letter from a mental health professional. The airlines on their websites say that Mexico doesn’t aknowledge these types of pets but from the information I heard from the DGAC and US Airways, that’s not true. He also said that this law was created for the safety of the travellers and that it wasn’t a good idea to have animals travelling with people (not his personal opinion, he was just explaining where the law came from). And the people from US Airways say the same thing because when the law was created, rabies and other diseases were more common.
    When I spoke with the people at US Airways they say that they don’t have anything against animals on the plane but that it’s a law coming from the Mexican airport (which we all now know is true). He also said that the letter I had from my doctor was more than acceptable to be able to take my cat as an ’emotional support’ animal his only concern was with airport security. Those of you who live or have lived here in Mexico know that it all depends on who the security people are that day and if they know about the law yet, it’s a gamble. The way things are going here in the city, the security don’t seem to be enforcing the law that much but that can change tomorrow and again, it all depends on who is working the check-points. US Airways seems to think that I have a 90% chance of getting on the plane with my cat. They also said that if I had to cancel my flight the same day because I couldn’t fly with my cat that they would put me on another flight for no extra charge.
    And it seems that this all came about because Aeromexico saw that all the other airlines were allowing pets on board and they wanted to do the same. The only problem was that when they asked for permission the GDAC said, ‘why are you asking for permission if no one else has it?’ and I guess they realized what was happening with other airlines. This is what the people at US Airways told me, whether it’s true or not, I can’t say.
    From all the phone calls and investigating I’ve been doing here, there seems to be 2 other options for sending an animal out of Mexico (for those of you who have adopted a cat or dog here and can’t imagine leaving them behind). You can send your pet with Aeromexpress ($160 for a medium sized cat and carrier to Montreal, just so you have an idea) or Alaska Airlines has a climitized cargo area for pets who can’t travel in the cabin.
    And for the people who are asking about planes without areas specially designed for animal travel, I won’t hold my breath. The airlines don’t seem particularly eager to help and the law doesn’t have any loopholes. So an airplane that doesn’t have heat/air etc in the cargo area probably won’t let your pet travel in the cabin with you. This doesn’t seem to be a very flexible or understanding law.
    I hope this helps anyone who had any unaswered questions. If I can help with anything else, please feel free to ask. I’ll be tavelling with my cat in July and I’ll keep everyone posted on what happens!

    Reply
  35. Sam lucchini
    Sam lucchini says:

    I flew into Mexico city on5/2 on Alaska & out of Mexico city on 5/30 both trips to the states I hAd no problem entering Mexico except that my vet didn’t put a stamp on the paperwork & had to pay a DF vet to come to the airport & put a stamp on it. However on the wAy out of DF I was told that the Mexican gov’t had changed the law the night before at 7 pm & I could no longer fly my dog in-cabin. Also that the temperature might be a problem. I had to have a vet come to the airport to sell me a hard carrier for $120.00, be re-routed from Dallas& to Chicago & pay more for cargo. My dog came out of cargo panting like crazy, very dehydrated, looking very distressed. I would never fly my dog cargo but had no choice. What if I didn’t have the money? I should have been notified. I go to Mexico twice a year , a month each time; now what?

    Reply
    • Liz
      Liz says:

      That’s my dilemma because I also own a home there. I am now looking at Costa Rica for winters. Maybe Panama …. Those governments are bending over backwards to bring US $ to their economy. Visas are easier, less complicated, less restrictive. It’s heartbreaking. I had planned to retire in MX in the coming years. This is a true GAME CHANGER.

      Reply
  36. Carole
    Carole says:

    I just booked my ticket today with West Jet for PV , for Sept 29 and I am taking Lucy ( poodle ) with me in the cabin . I was told that West Jet understands that a pet is part of a family and that they actually increased their number from 2 pets in the cabin to 4 pets and 3 in the Cargo . But no pets can go in the cargo until the end of october . Oh my goodness , I don’t know what to do with all that info !!!

    Reply
    • Raegan
      Raegan says:

      Hi Carol! being here on Mexico and talking directly to the people at the airport I might be a little concerned in your case not about Westjet and the flight TO Mexico but of the flight leaving Mexico. Mexico is not letting any animal leave the country in-cabin on a passenger plane. Wetjet has no control over what happens with airport security. I’ve heard a couple of stories of people who show up at the airport with their pets and security doesn’t let the animals on the plane and they have to leave them behind and try to figure out a way to send them later. Maybe on the way home she can fly in the cargo area? Good luck!

      Reply
  37. Zihuagirl
    Zihuagirl says:

    Alyson, thank you so much for all your hard work on this issue, and ‘the facts’. All of us would like to help ensure that Mexico understands the impact of this decision to many of us who love and have invested ourselves into Mexico, all over Mexico.
    I was given the following information as someone who may be able to influence policy, so perhaps if many polite and thoughtful letters were written explaining the personal situations and impact of this policy, it will help in our efforts. If there is anything else we can collectively do, please keep us posted. And again, thank you.

       proctur@gmail.com  
    This is the email for Mr. Francisco Balderas Woolrich; you may write in English. He works for the State Tourism board.

     

    Reply
  38. Baerbel
    Baerbel says:

    Try “Rescue Remedy” for pets, you can get it at health food stores in the US, not sure about Mexico. You can give her more than the suggested 4drops; it only makes her calm, not drowsy or anything. Start giving a few days before the trip already and take some yourself. That is what I do.

    Reply
    • Allyson Williams
      Allyson Williams says:

      Great suggestion Baerbel. I, too, use Rescue Remedy for my pets. It can help calm your nerves when you have an important interview, have to give a speech, etc… and it works wonders on pets. They now make a pet version without alcohol. Here is a link… http://www.bachflower.com/Pets.htm

      Reply
    • Allyson Williams
      Allyson Williams says:

      Keith, I am happy to hear you arrived at your destination safely and without incidence. The new policy had not been fully implemented the date you traveled.

      Reply
  39. Larissa Brown
    Larissa Brown says:

    Does anyone know if airport security in Mazatlan is enforcing the pet ban? It’s a very small airport, and if US airways is willing to allow pets for a flight going to the US then it sounds like if I can get my pet through security I might get him on the plane?

    Reply
    • Allyson Williams
      Allyson Williams says:

      Larissa, this new policy is in affect for all travel to/from Mexico regardless of location or airline.

      Reply
  40. Brenda
    Brenda says:

    So Allyson, it sounds as if it would be VERY RISKY to try and sneak your dog/cat through security in a Mexican airport, regardless if it’s small (like the one in Leon where I am near to) or huge (like DF or GDL). I would have to spend so much money to get to the airport (40 min. away, long taxi ride), and I have a lot of baggage…….I really am in a quandrie……no idea what to do. What do you suggest???? I keep running the options through my head, but nothing is seeming very secure or without risk. I was planning on leaving in Sept. back to Wisconsin. Why are they trapping us like this??? It’s horrible, I am running out of money!!!!!

    Reply
    • Allyson Williams
      Allyson Williams says:

      Brenda, I suggest that you and anyone else who is booked to fly in the next few months post on a local forum to see if anyone might be willing to drive your pets to the border, and further depending on their travel plans. I see absolutely no loopholes in this new policy as this time, I am so sorry. I will post an update above in a few minutes.

      Reply
      • Brenda
        Brenda says:

        Allyson,
        Any new updates?
        I still can’t decipher all the info if it’s the airlines or Mexican policy. Or a little of both.
        Taking a 14 yr. old cat in a car to the border would be very stressful on her, almost like cargo hold in a plane. Then catching a plane from a border to Wisconsin would take another untold amount of hours. I fear all the travel would harm her irreperably. This is hopeless and I feel very sad and upset about all this. I chose to travel back in Sept. because it’s not so hot in Wisconsin then, but traveling in a car, then another car or bus or plane would still be very stressful and detrimental to my cat. I usually can figure out resolutions to problems, but this one has me so upset I can’t sleep more than a few hours. I don’t like feeling trapped, and running out of money has me even more scared.
        I even checked into safe pet traveling services, they are expensive, but I think Happy Tails sounds like a good service.
        Is it your personal opinion that the airlines may, perhaps, change their minds and their policies about this new ban? What are your thoughts? It seems like there is such a huge outcry against this horrible ban that maybe they will rethink this decision??? I checked out WestJet airlines, which seems to be the only one that allows pets in-cabin at this point, but they don’t fly out of Leon or even Guadalajara (4 hrs. away from where I am). The closest is PV and that is quite a hike for us. I was thinking to fly into Canada, which isn’t far from Wisconsin, then taking another flight into the north, where I am from.
        Are there any more comments past this one? I can’t seem to find any more after #87.
        Thanks for any comments you have.

        Reply
        • Allyson Williams
          Allyson Williams says:

          Brenda, this is a Mexican policy. I understand your dilemma. This situation is affecting so many people. I don’t know anything about Happy Trails, and when I Google it, there are a ton of websites. Can you post which organization you are referring to so I can look into it? At this point, the only option people have if they are traveling with pets is to put them in cargo (and unfortunately, most airlines have embargoes right now due to the hot weather), drive (or find someone to drive) or hold off traveling until you can arrange for one of the above options.

        • Allyson Williams
          Allyson Williams says:

          Brenda, Happy Tails and other pet travel service companies use commercial airlines to transport pets. And since the airlines have embargoes right now due to hot weather, pets cannot fly in cargo. So unfortunately, this is not really an option.

  41. Brenda
    Brenda says:

    I just received this email today from a U.S. consular agent in San Miguel de Allende (please note, it’s only his personal opinion about what’s going on, he has said he has not idea what the truth is). He also references this blog, so kudos to him. Here’s the e-mail info:

    Edward Clancy, Consular Agent
    San Miguel de Allende, GTO, Mexico
    01-415-152-2357

    Hi Brenda,
    I’m sorry, but I don’t have the honest truth. It seems that Mexico has had an anti-pet regulation on the books for awhile, but it loosely enforced, if at all. United began to enforce it several weeks ago and their employees have an internal memo blaming the Mexican government. Later, American and Delta followed suit. What is the truth? I don’t know and have not seen anything definitive.
    Yesterday, I flew from SMA to San Francisco on Air Tran, a new airline. They allow pets in cabin on domestic flights but not on international flights (international meaning Mexico and the Caribbean). Before, I suggested that people contact Mexico’s tourism agencies. You can also contact your favorite airline and let them know that you are considering changing your Mexico flights to a low-cost alternative.
    You want to know the honest truth? Call the legal department at your airline and ask them. If they say it is Mexican regulation, ask for the source and someone here will verify it. This does not mean an internal policy memo. Here is a blog you may want to look at:
    https://explorenayarit.com/blog/2012/06/new-no-pets-in-cabin-policy-for-mexico/
    Ed
    Clearly, these are my personal views and not those of the State Department or the Mexico mission. But I will point out that the State Department’s Mexico officers are as inconvenienced as anyone.

    Reply
  42. Scott Abbotts
    Scott Abbotts says:

    Okay, so this is a hopeless situation. I blame the cartels that own the government…

    I tried yesterday to send my family (two YorkiePoos and a lady and her friend) to San Miguel, but American Airlines said ‘no go’ as of June 1st. I had to return to TPA to retrieve the pups and send the ladies along to MX.

    So now what? I drive the dogs to MX? A 30-hour drive! What restrictions should I know about as I cross the borfer in a car?

    Reply
  43. Liz
    Liz says:

    Hi Allyson, I tried to forward you 2 emails: one from the Mayor’s office in SMA, another from the Mex Dept of Tourism … but both emails to your address above were bounced back to me undeliverable. Tx, Liz

    Reply
  44. Bonnie
    Bonnie says:

    Allyson. The work you have done is remarkable, and very helpful. Thank you. You have gathered together a following of pet owners who obviously are very stressed and upset by the Mexican ruling.
    Now I would like to be the first to bring up “The Elephant in the Room”.
    What can we do about it? Do we have the right to attempt to change a Mexican ruling when we are guests of that government? However we are a group that typically stays longer and spends more. That must give us some worth, and perhaps power.
    I am ready! What’s the plan, everyone?
    Bonnie

    Reply
    • Allyson Williams
      Allyson Williams says:

      Bonnie, as I stated above in the June 16, 2012 Update, “My plan is to contact the US and Canadian corporate airline offices on Monday to see if the airlines would be willing to allow pets back in the cabin “if” we can get this law changed. If not, there is no reason to pursue this any further.” Once I have that information, we can figure out what needs to be done next.

      I also stated that “I am willing to continue to work on this effort, but I’d like to ask for your help. If any of you have made contact with Mexican government officials who seem willing to listen and to help, please email their contact information to me at Allyson@JaltembaBayLife.com.”

      If anyone wants to help doing research, that would be fabulous. Email me and let me know. At this point, I’m just trying to take it one step at a time.

      I encourage everyone to be sure to read not only the comments here, but the updates just under the original article, which is where I am adding information as it becomes available. That may answer some of the questions coming in.

      Reply
  45. Raegan
    Raegan says:

    Allyson, I’d be more than willing to help with anything I can. I live in Mexico CIty and would be glad to make any phonec calls or meet with people if neccessary. I have a lot of friends who are worried about this new law and we need to change it!

    Reply
    • Brenda
      Brenda says:

      Raegan, do you have any friends in Mexico that are stuck here (like me), that don’t or can’t drive to the border, or won’t use cargo for pets to get back to the States? I’m just wondering what their mindset is…….I’m trying not to panic, but it’s very upseting and unfair. I don’t understand why Mexico would enforce policy that turns people away from vacationing here and sours them on a Mexican experience. Hasn’t their tourism industry suffered enough w/out inviting this kind of negative publicity? I just can’t wrap my head around it. And particularly because dog/cat disease is not transferable to humans, unless we get bit or scratched. I’m just so confused by all this………..I think the resounding question in everyone’s minds is: “WHY???”

      Reply
      • Raegan
        Raegan says:

        Hi Brenda, it is completely frustrating and doesn’t make any sense. I’ve talked to the company who created this law years ago and it’s like talking to a brick wall, the reason for the law is ridiculous and they say there’s nothing we can do to change it. I don’t understand the logic either. It’s not as though Mexico is getting any money out of this law or benefitting in any way. I don’t have any friends who are planning on travelling back to the States but I have been in contact with a girl in Cancun who is trying to bring a kitten back with her to Montreal. Obviously because of the distance travelling by car isn’t an option so she’s looking at sending the cat through Aeromexpress, a cargo plane that accepts animals. But I’m still checking into other options. I know Alaska Airlines has a climitized cargo area and I know no one wants to send their pet that way but it may be te only choice in a drastic situation. Anyway, I’m still looking for other travel options and if I find anything this is the first place I’ll post.

        Reply
  46. Raegan
    Raegan says:

    Allyson, I’d be more than willing to help with anything I can. I live in Mexico CIty and would be glad to make any phonec calls or meet with people if neccessary. I have a lot of friends who are worried about this new law and are at a loss for what to do.

    Reply
  47. Pamela Evans
    Pamela Evans says:

    I am amazed after reading all of these comments that not one mentions the following: (1) it is actually not a sentence of death to travel in pressure- and climate-controlled cargo bins—our cats don’t “like” it, but we’ve found that Alaska in particular couldn’t be more empathetic and helpful and careful with the process; and (2) US vets have been using similar excuses, blaming Mexican regulations, to charge as much as $300 per pet to fill out a health certificate.

    I think a two-pronged response is called for here: to contact Mexico’s Dept. of Tourism to point out the eventual loss of pesos, and to contact the airline(s) we generally travel with to complain.

    P. S. Anyone else remember when many countries quarantined incoming pets for up to 6 months?!?

    Reply
    • Allyson Williams
      Allyson Williams says:

      Pamela, the issue right now is that most airlines (if not all) have embargoes due to hot weather (typically May-September), so for anyone who is trying to fly to/from Mexico between now and then, cargo is simply not an option.

      Reply
    • Brenda
      Brenda says:

      Pam, I am guessing you have never lost a pet that was stored in cargo on a plane, and suffered terribly due to dehydration, lack of food/water, too cold/hot, or basically being banged around by an unsecured cage or other piece of luggage. Maybe Alaskan Airlines was kind and compassionate, but not all of them are. The stress and after-affects of being alone and scared down there can be devastating.
      Our pets look to us for care and protection, and if something happens to them, it’s on us. The pain and guilt is indescribable, even though it’s really the airline’s fault.
      So yes, unfortunately it can be a “death sentence.”
      (By the way, I have contacted the Mex. Tourism Board, and all the airlines I can think of to complain. Thanks for the suggestions.)

      Reply
      • Steve
        Steve says:

        Brenda and you have? How do you know first hand of the conditions in the cargo bay? The animals in their crates are protected from other bagage and in a climate controlled environment. Stress and after effects, they are dogs not humans and take just about everything in stride, unlike their owners. What about all the other dog owners whose dogs cannot fit under a seat, I guess they don’t really matter to you. Our dog has travelled in the pet cargo area and showed no side effects at all.

        Reply
        • Allyson Williams
          Allyson Williams says:

          I have just posted links readers have sent in about pets traveling in cargo. See above under “Helpful Links” (just above the comments).

  48. Ursula
    Ursula says:

    Hi Allyson –
    I’m a volunteer with the Playa Animal Rescue in Playa del Carmen and a number of us are very concerned about the new/old rule. You seem to have done such a good job with your blog that it is now the definitive website on the issue. There is still some confusion about whether or not DGAC has changed the rule or reinterpreted the rule. There are postings about how the rule was only intended to apply to domestic flights but you are the only one to have posted the actual link and it does not differentiate between domestic and international flights. Nevertheless, there is a legal doctrine called ultra vires that might apply here, if it does it would mean that the DGAC “circular” would only apply to domestic airlines. I think this might be what the aviation lawyer quoted in the Washington Post was referring to.
    But I don’t know enough about aviation law or Mexican law. I’d like to explore the idea of hiring a lawyer – either one in the USA, or in Mexico, or both, to at least give “us” some preliminary legal advice on how to best try and neutralize this. If we are going to effectively pressure someone to help us, we should be able to lead them the way out. Anyone interested in pursuing this with me?

    Reply
      • Karen
        Karen says:

        I think there are many of us who would be willing to help pay for a lawyer’s assistance, if needed, although, if this is truly as it seems to be – due to Mexican law, or interpretation of the law – then, I think it would need to be a Mexican lawyer who is versed on airline and travel issues.

        Reply
  49. Debbie
    Debbie says:

    Allyson, Thank you so much for all the research you have done! We are hoping to basically move to Puerto Vallarta, and this has really affected our plans. Even if we decided to put our cats in cargo (which we wouldn’t), they are considered ‘snub’ nosed and are not accepted in cargo. Also, the temperature in Winnipeg can get so cold in the Winter that skin can freeze in under a minute. I can’t imagine any living creature sitting on the tarmac in those conditions.

    Reply
  50. Helene
    Helene says:

    I am thinking of having my dogs certified for emtional support dogs as my husband does have Alzheimers and is very upset without his beloved dogs. I certainly need their comfort also. Does anyone have any valid information on whether the Airlines would allow us to have our dogs with us on board if we had the proper papers?There’s a lot of conflicting information about this. And also please keep on fighting. This issue is slowly disappearing in blogs, and the internet. Lets try and keep it alive.

    Reply
    • Allyson Williams
      Allyson Williams says:

      I am working hard to keep everyone informed and up-to-date Helene. I just recently received emails from two very well-connected sources informing me that: 1) official Mexican policy states that “emotional support animals” cannot fly in the cabin and 2) that Mexico will not accept the “emotional support animal” as a legitimate way around this policy. I have not researched this further, but it appears that it is not an option.

      Reply
  51. Wayne Hansen
    Wayne Hansen says:

    I contacted the Mexican Tourism board, and they are very much aware if this issue, and the fact airlines are blaming Mexican law for this. They categorically deny any Mexican law prohibiting pets in cabins. The Board is working to get airlines to rescind this, or at the least, tell the truth and stop blaming the Mexicans.
    I think that people will get more accomplished by contacting the investor relations departments at the various airlines.

    Reply
    • Baerbel
      Baerbel says:

      I would hope that the tourism board is very interested to clarify if this law indeed does not apply to international flights. I assume most small pet owners will/can’t put their pets in cargo so the airlines will not benefit from denying small pets to fly in cabin. If there was a clear statement from an official Mexican agency not quoting the law but clearly saying that “yes, pets are allowed in cabin on international flights” the airlines should be able and willing to change their policies again.

      Reply
      • Raegan
        Raegan says:

        Hi Baerbel, after talking to the people here in the Mexican airport and the DGAC I can tell you that no airline flying in to or out of Mexico will allow animals in the cabin.

        Reply
    • Raegan
      Raegan says:

      Wayne, it actually is coming from Mexico…from the General Direction of Civil Aeronautics (airport security), I think Allyson even posted the document from them in this blog. I don’t think it’s an official LAW in Mexico but these are the people who run things when you’re going through airport security they decide what goes. The airlines are just enforcing the rule that was created years ago.

      Reply
  52. Sheryl
    Sheryl says:

    A former pilot for United tells me that virtually all airplanes today are equipped with a temperature-controlled, pressurized compartment for pets. The reason there are seasonal restrictions on some airlines is because of the time pets are left sitting on the tarmac or in the compartment while the baggage doors are open (they are unable during that time to control the temperature in the hold).

    Some airlines literally treat pets as baggage (and you know how that can turn out!!), others are a little more careful.

    I live full time in Mexico and have just cancelled a trip home to Canada for my mom’s 90th birthday — because I’m not in a position to drive the 3000+ miles on my own, and because I’m not willing to risk Oliver’s life in the baggage compartment, or have him sit unattended, possibly for days, in the “Customs area” of a Mexican airport while they try and sort out his paperwork.

    Reply
    • Allyson Williams
      Allyson Williams says:

      Or you can find the Mexico Tourism Board here:
      Call Center: 1-800-44-MEXICO (1-800-446-3942)
      E-mail: contact@visitmexico.com

      I have contacted them myself, but haven’t heard back from them… which is why I didn’t personally post this information yet.

      Reply
      • Zihuagirl
        Zihuagirl says:

        I also found that if you to the visitmexico.com WEB site, under contacts, you can send an emessage to the state or area of your choice. Maybe if we can get our individual communities also involved, wew can muster support by Mexicans who benefit from the investment we make when we chose to go to and live in Mexico…

        Reply
  53. leticia
    leticia says:

    I was able to travel with my chihuahua dog yesterday through United Airlines. I had to discuss with the agent for over one hour until I convinced him that he should let me go through security with the dog under my own risk. He agreed. The airline sold me the ticket and checked my dog a week ago in Atlanta without mentioning any restrictions. It was extremely stressful and I wish I knew about this before… I travel with my dog 3 or 4 times a year to Mexico where my family resides so this is devastating… Do you need to call the number you mentioned before for the Tourism Bureau to take names? Thanks everyone for all the research, if I can be of any help please let me know. I am fluent in spanish and english.

    Reply
    • Allyson Williams
      Allyson Williams says:

      Thanks Leticia. You are very lucky your pup got to fly with you yesterday. Clearly, he/she must be a Chihuahua Warrior (I just couldn’t resist; I think we could all use a little humor right about now). I, along with a few others, have agreed that we should figure out who the appropriate people are before we start listing contact information. We are doing our best to make contacts as quickly as possible and hope to compile a list within a few days. Watch for updates above; we will post information as it becomes available.

      Reply
  54. Helene
    Helene says:

    PLEASE everyone call the Mexican Tourism Board. 1 800 446-3942. They are logging information and taking names and numbers from all who call. The man I spoke to said that they are getting a lot of calls and complaints and if they get enough they will take this up with the DGAC. PLEASE keep calling everyone and writing and emailing anyone you can think of to get this ruling overturned. And tell them as I did that if this is not overturned we will not be coming back to Mexico. They seemed to be very concerned about this.

    Reply
    • Raegan
      Raegan says:

      Helene, that’s exactly waht we have to do…keep calling the Tourism Board. I was told the same thing, that they are taking names and numbers of people and they seemed confident that we could get this law changed. So everyone spread the word to all your family and friends so we can get this fixed as soon as possible!

      Reply
  55. Larry furlong
    Larry furlong says:

    At the end of april, was stuck at P.V. Airport with my dogs and could not get on the plane with them even though i Had confirmed the day before.Had to leave my 16 year od chihuahua at our home with the house keeper. And sent the other Dog in cargo. Thank god he made it home fine but my chihuahua died heart broken 10 days after I left..i was also heart broken needless to say. This law is competely crazy and I too will have to sell my house in P.V. As I cannot live without my Dogs.
    Made a complaint to United and got a 100$ voucher for the trouble and the heartache!,,,,,I will be returning in october for a 6 month stay and guess i will have to drive the 6 day trip from Montreal.I am 73 years old and not looking forward to this long haul and scary in Mexico, but until I sell my house I don’t have any other options?
    Hoe something ill happen soon will be writing a letter to all, airlines, tourism board etc, this is unnacceptable.
    Thank you fr everything you have done
    Larry

    Reply
    • Allyson Williams
      Allyson Williams says:

      Oh Larry, I think I can speak for everyone who reads your post… we are so very sorry for your loss. We pet lovers know how hard it is to loose a beloved pet.

      Reply
    • Zihuagirl
      Zihuagirl says:

      Oh Larry… My heart broke as I read your post. Hopefully, we can get this changed before your next trip down. Do call the Board of Tourism, as the young man I spoke with took name, phone, email, etc., and said they are being overwhelmed with calls about this, and are definitely concerned, as he reiterated that Mexican Law really only prohibits animals on domestic flights, however, there has been some wrong application of this law on international flights… I am hopeful if enough people tell their story, Mexico and the airlines will relent.
      Again, so sorry for your loss…

      Reply
    • Zihuagirl
      Zihuagirl says:

      Laura, we too fly into Zihuatanejo
      several times a year… Don’t give up on Mexico yet, but do call and make your thoughts known…

      Reply
  56. Allyson Williams
    Allyson Williams says:

    For anyone who has not yet seen today’s update, please scroll up above the comments to do so. I have posted contact information for the Mexico Tourism Board and the SCT. And for anyone who has to travel with their pets, I have uploaded a pet travel chart compiled by Charlene Angelo (thank you Charlene!) that includes restrictions and information about pets in baggage and cargo.

    Reply
  57. Shari Cronk
    Shari Cronk says:

    I am a US travel agent and currently am living in Mexico in the Puerto Vallarta area. I called the Mexican Tourism board and complained about this new “policy”. The gentleman I talked to took the name of my agency and my credentials and said that he would tell his superiors that my call was on behalf of many of my clients. In fact, it was. He said that they are waiting for a clarification of the policy and that the tourism website would be updated when they have any news. I suggest that everyone keep calling or writing or do both!

    Reply
  58. Dave
    Dave says:

    This is not just a Mexico policy. It’s worldwide for many carriers. Even U S. military personnel, changing duty stations are affected. Europe air carriers are also falling in line. IMO there are two things driving this and that is terrorism and money.

    Reply
    • Allyson Williams
      Allyson Williams says:

      Dave, the particular policy we are referring to here was in fact implemented by the Mexican DGAC (USs version of the FAA) and only affects travel to and from Mexico, no matter which airline people are flying (US, Canadian, European, etc.). So, if US military personnel are flying to/from Mexico, it would obviously impact their travel.

      Reply
  59. Dave
    Dave says:

    This applies worldwide to all United States military and foreign service officers. I have tried to add the link. Google foreign service officer pets. The key word here is “worldwide”.

    Reply
  60. Janice
    Janice says:

    I just got off the phone from talking to the fellow at the Mexican Tourism Board – 800 446 3942 and he advised me pretty much the same as he has others have stated, they were not aware of these concerns until a couple of days ago when they started to receive calls, they understand that the law relates to domestic flights only, and they are awaiting an official communique from the Ministry of Communications and Transportation. He asked if I wanted to leave my name and em address and they would forward the communique once they receive it. He said that they would also be updating their website – http://www.visitmexico.com with information too. I agree with others, keep the phone lines to the Mexican Tourism Board ringing!!!

    Reply
  61. Robert
    Robert says:

    Thanks Laurie,
    We were turned away by United in early May and had to drive from San Miguel de Allende to Laredo to catch a flight to Charlotte. This all seems so absurd…..I booked a flight with American for August and they have not even bothered to inform me that our dog want be able to fly. Customer service in the airlines industry is a joke….I so agree that travel has just so difficult!!!! Please keep up the great work….I hope everyone will call 800-446-3942 and register a complaint.

    Reply
  62. Malcolm Berry
    Malcolm Berry says:

    My wife and I went to the check in counters for Alaska and United at PV airport last Thursday. Families arrived not knowing about the rule change regarding pets in the cabin.With only 2 hard sided pet carriers available for the six families who arrived whilst we were there, you can imagine the heartbreak, especially among the young who could not take their puppy with them. Tears flowed, tempers were very short and all in all a disaster. It would appear that some action is being taken by the Mexican Tourism Board, who are trying to get the regulation modified or rescinded. Please call their toll free 1800 446 3942 and tell them that you are protesting Article 2.1.2 of the DGAE Circular dated May 2012.

    We had visit 5 veterinarios before we could get 2 rigid sided carriers of the correct size. NB the carriers have to be held together with a nut and bolt mechanism. Twist locks will not be accepted by the airlines- for sure folks! There is a new vet who has a supply of the approved carriers right on the lateral next to the overpass leading to the PV airport. Please call and let’s get this regulation changed.
    Mexberry.

    Reply
  63. david
    david says:

    I am curious…has anyone flown into or out of Mexico in a private plane with pets in the cabin since June 1st? I am wondering if this new ban includes private aircraft?

    Reply
    • Krista
      Krista says:

      No, the law specifically states that it is for “concesionario o permisionario que opere o pretenda operar servicios al publico de transporte de pasajeros en la Republica Mexicana” So private planes are not considered forms of public transportation. :o)

      Reply
  64. Ron Decar
    Ron Decar says:

    Hey David, I am looking into this and I will let you know as soon as I Find out! I have two Homes in Puerto Vallarta & my dog that I travel with is from there & now this whole thing presents a real Problem for us! I was turned away in Vegas at US Air & they had got their notice 2 days before I was to travel & I found out at the Airport & had to cancel as well! I am looking into the private plane option, but it will be costly to fly there I am afraid. But I cant stand the lines at the public terminal anyway!! I will let you know once I find out!

    Ron

    Reply
  65. Elaine
    Elaine says:

    While I am presently in San Jose del Cabo, my brother is pet setting in Canada. He received a call yesterday from Air Canada canceling my in cabin pet but the most interesting part of the conversation was AC won’t take pets under 10 pounds as baggage. I will definitely contact the Mexican Tourism Board and will urge all my friends pet owners or not to do the same. Like many of you I researched hypoallergenic dogs and smaller breeds so I would be able to bring her in cabin. Los Cabos has a very active Humane Society here and many rescue dogs are sent to Canada. This will impact them as well as many people volunteer to accompany them to Canada. Thanks again Zihua Girl for all your work on this very stressful problem.

    Reply
  66. Karla Mendez
    Karla Mendez says:

    Please remember to ALSO send your complaints to the following officers: secretario@sct.gob.mx; fbarajas@sct.gob.mx; fduarte@sct.gob.mx; hector.olavarria@sct.gob.mx; sromeroo@sct.gob.mx; rsanchco@sct.gob.mx; ragarcia@sct.gob.mx; rdelcamp@sct.gob.mx; crodrich@sct.gob.mx; emartive@sct.gob.mx; eherrera@sct.gob.mx; hgonzalw@sct.gob.mx; jromerog@sct.gob.mx

    I think it is very unlikely the airlines will reverse this ban unless the Mexican government modifies their rule. These officers work for the Ministry of Communications and Transportation (Secretaría de Comuncaciones y Transportes) which is DIRECTLY responsible for this regulation. Please, lets all send them an email a day until they listen to us. If you need any help translating I will be more than happy to help you.

    Reply
  67. Zihuagirl
    Zihuagirl says:

    Elaine, thank you, but this is truly a group effort as we band together… Allyson’s board, and much of her work has made this blog site the ‘go to’ site to get accurate and constructive information. I think everyone should call, even if they don’t think they are directly affected, they WILL be affected if they care about Mexico. I think if the Mexican Humane Society’s can also call, write and work with the local government, maybe that can apply more pressure for change.

    Reply
  68. Steve Taylor
    Steve Taylor says:

    Please have all your friends call the tourist board. It is our only chance to get this stupidity reversed. When I talked to them, I informed them that United Airlines flies from the US to 20 countries in North and Central America as well as the islands between and allows pets in the cabin to all of them EXCEPT Mexico.

    Reply
  69. Allen Elliott
    Allen Elliott says:

    Allyson:

    thanks for good work but can you please post a direct E-mail address for Gloria Guevara Manzo, the Mexican Tourism Director. Think she needs to see the volume of complaints.

    Reply
    • Allyson Williams
      Allyson Williams says:

      Thanks Allen. I did find an email for Sra. Gloria Guevara online. I have emailed several times, but no one has responded (I’m not sure that the address is correct). As of right now, I am only posting contact information/links that I know will get through to a real person involved in this matter so people don’t waste their time. If I find that the email actually goes through to someone, I will post it immediately.

      Earlier today, I posted a list of contact information and links (just below the actual article), including several ways to contact the Mexican Tourism Board (their staff is being very receptive to complaints and they speak English), SCT and SECTUR that all seem to work. If I learn about others, I will post that information as well.

      Reply
  70. Peter
    Peter says:

    I travelled with my pet in cabin from Mexico City to Toronto and then Montreal on Saturday June 16. Last evening I received notice of a $100 refund from Air Canada for my return trip to Mexico City in September….nice touch on Air Canada’s part to let me know they too no longer allow pets in cabin.
    Spent 3 hours, literally, last night and this morning trying to book my pet as checked bagage….from June 20 to Sept 10 embargo because of heat and from Sept 14 to Jan.12th (AC990-991) embargoed because of peak winter season. In my 3 day window of opportunity I was able to get a flight on Sept. 13. My cost went from 100$ to 270$ each way….only 50$ less than Air Canada’s cheapest one way ticket.
    I must say the people at Aeroplan and Air Canada were most helpfull….many delays because the agents were unaware of Air Canada’s long list of date and aircarft embargoes.
    Peter

    Reply
  71. Karla Mendez
    Karla Mendez says:

    I have thought of a new way we can be heard!! Through twittter we can send a message to each ministry and officer directly and have it be made to know to everyone around the world. We can also think of creative new hashtags/trending topics that will catch on.

    Therefore, I have done my research and I am including the username of each entity and officer and who they are. I am also including a few press related twitterers. Feel free to address them all collectively and individually.

    @SCT_mx (Ministry of Communications and Transportation)
    @SAGARPA_mx (Ministry of Agriculture, Rural Development, etc.)
    @SECTUR_mx (Ministry of Tourism)
    @DionisioPerezJ (Minister of Communications and Transportation)
    @GGuevaraM (Minister of Tourism)
    @FMayorgaC (Minister of Agriculture, Rural Development, etc)
    @SRE_mx (Ministry of External Relations)
    @GobFed (Federal Government)
    @PresidenciaMX (Presidency of Mexico)
    @FelipeCalderon (President of Mexico)
    @AICM3 (Airport of Mexico City)
    @HectorOlavarria (Deputy Director of the Ministry of Communications)
    @fduarteolvera (Deputy Director of the Ministry of Transportation)
    @AeropuertosASA (Mexican Airport Operator)
    @iata2press (The International Air Transport Association (IATA) has 230 airline members worldwide. Its mission is to represent, lead and serve airlines on aviation issues)
    @Aeronoticias (Broadcasts news regarding travel, tourism, airports, airlines, etc)
    @turismocdmx (Mexico City Tourism Department)

    Also, I have thought of a few hashtags in Spanish and English, feel free to copy them or think of new ones!! (For example: #SCT_mxdiscriminatesanimals or #SCT_mxagainstpets or #SCT_mxpleaseletmypettravel…if you need them in Spanish you could use: #SCT_mxdiscrimanaanimales or #SCT_mxcontramascotas or #SCT_mxpermiteviajarconmimascota…you can also substitute SCT_mx for a Minister’s name)

    Reply
  72. Karla Mendez
    Karla Mendez says:

    Follow me on twitter at @Karla_Mendez and you can retweet and help me make this known and put pressure on reversing this rule!

    Reply
  73. Elaine
    Elaine says:

    Mil gracias Allyson I forgot to thank you as well for all your work on this but it’s hard to concentrate when your blood is boiling and there is fire in your eyes.

    Reply
  74. Vicki
    Vicki says:

    I recently flew with two service dogs from Seattle to Mazatlan on June 10, 2012 with a return flight scheduled for June 18, 2012 with Alaska Air. The flight from Seattle to Mazatlan (via LAX) went exactly as previous flights had gone; without incident. However, the day after arriving in Mazatlan I received a phone call in which I had to change my return plans to get back in time for a funeral on June 16th. Since Alaska Air does NOT fly except Saturday, Sunday and Monday this time of the year, I had to find another Airline which could get me back to Seattle in time for the funeral Saturday.

    US Airways was the only airline that was available and I made reservations for Friday, June 15, 2012 with an agent on the phone and was told my two service dogs would not be any problem. Upon arrival at the Mazatlan Airport on June 15th, I was told NO ANIMALS were allowed in either the cabin or in cargo, even Service Dogs! There I stood, almost in tears. After about an hour of pleading with numerous agents at the US Airways counter AND after showing every piece of evidence I had with me that these were truly legitimate Service Dogs, I was finally given “Cabin Pet” boarding passes for them. I was told the only reason my Service Dogs were allowed on the plane was because I had just brought them in five days ago. It was an absolutely horrifying experience.

    Reply
  75. Maggie
    Maggie says:

    We just found out that attorney David Connell has been retained by some people in Punta de Mita to work on our case. This is good news. David has offices in PV , Zihuataneo, and Mexico City. He is very smart and enjoys a good battle. He told my husband that he thinks the new interpretation of the law can be changed. He has a reputation for getting things done.

    Reply
    • Zihuagirl
      Zihuagirl says:

      I think there are several of us who know or who have met David and he is great! I also think many of us would pitch in to pay for his services! Just let us know…!

      Reply
    • Rhonda
      Rhonda says:

      Maggie,
      Please let all of us know of ANYTHING we can do. I ( and many many friends) have all called the dept of tourism and are looking for more ways to be heard or to help….just let us know

      Reply
  76. Helene
    Helene says:

    Yes for David Connell. Also everyone write to all the Mexican Tourism magazines and tell them what is happening.

    Reply
  77. Liz
    Liz says:

    I would be happy to financially support a legal initiative. If it moves to that stage please let us know how to contribute via PayPal. Thanks! Liz

    Reply
  78. Liz
    Liz says:

    hi allyson, this is what i get when i email you …… Liz

    m1pismtp01-037.prod.mesa1.secureserver.net rejected your message to the following e-mail addresses:

    allyson@jaltembabaylife.com (allyson@jaltembabaylife.com)

    m1pismtp01-037.prod.mesa1.secureserver.net gave this error:
    SPF unauthorized mail is prohibited.

    Your message wasn’t delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery.

    Reply
    • Allyson Williams
      Allyson Williams says:

      If anyone is trying to email me and your email bounces back, just click on the “Contact Us” tab near the top of the page or post here. I’ll get it that way as well.

      Reply
  79. Liz
    Liz says:

    This reply from Mex Dept Tourism LONDON:

    Dear Mrs. Duffy,

    I acknowledge receipt of your email that I read with interest. I am pleased to learn that you have spent many holidays with your family in Mexico for the past 12 years.

    Unfortunately, you do not mention the airline that you intend to use. With this information, we can verify with them this change of policy.
    These decisions are not within the purview of Mexico’s government. We unfortunately are subject to the provisions of airlines.

    Please find below the link to the official requirements to travel with pets to Mexico:
    http://www.senasica.gob.mx/?id=3693

    Also, we found an interesting blog with non official information about the topic. The information in the blog has the advantage of being very clear and explains this issue https://explorenayarit.com/blog/2012/06/new-no-pets-in-cabin-policy-for-mexico/

    We hope that you find this information useful. It would probably be worth it to contact alternative airlines in order to check if this measure is also implemented and find an alternative airline to travel to San Miguel de Allende.

    Information about airlines policies can be found at http://www.seatguru.com/

    We hope to see you accompanied by your family and dog in Mexico soon.

    Best regards,

    Atentamente

    Manuel Díaz Cebrián
    Director for UK, Ireland, Norway, Sweden, Denmark and South Africa
    Mexico Tourism Board
    Wakefield House
    41 Trinity Square
    London EC3N 4DJ
    Tel + (0) 207 488 9392
    Fax + (0) 207 265 0704
    Web http://www.visitmexico.com

    Reply
    • Zihuagirl
      Zihuagirl says:

      Dear Liz, a nice letter… Please confirm to him that it is all airlines, at the direction of the Mexican law…. If he took the time to write such a nice letter, once he understands, perhaps he will help… And Allyson, thank you again for this blog – again it is referenced as a go to source! And to all the posters – thank you for keeping this conversation constructive and thoughtful.

      Reply
      • Liz
        Liz says:

        Yes, I did in fact do that. But I think it is odd that he references this blog, and at the same time does not appear to have read it because he is so misinformed. Thanks all.

        Reply
  80. Jake
    Jake says:

    http://www.aicm.com.mx/informacionalpasajero/Preguntasfrecuentes/index.php?Publicacion=279#9

    You should all read this, it’s the page for the international airport of the city of Mexico, it’s in spanish, but it clearly states that pets ARE allowed on international flights, so maybe you ought to be taking this up with the airlines since it is clear that mexican law does allow pets on cabin in international flights, it’s just national ones that are legally affected.

    Reply
    • Raegan
      Raegan says:

      Jake, this page has nothing to do with the organization that made the law, the DGAC. There is another website that deals with what you can bring into and take out of Mexico too and they allow animals but, again, they have absolutely nothing to do with the DGAC. I’m trying to fly back to Canada with two cats and have been dealing with this for a while now so it DOES affect international flights.

      Reply
  81. Jeania
    Jeania says:

    Sure enough jake in black and white. I noticed that if u scroll to the top of that page you have the option for English also.
    We just booked a month in Rivera maya and are so sad to think of a month without our baby girl our 9lb dachshund. But if this problem isn’t resolved we will also be traveling to other countries that will allow her to come with us. Keep up all the good work everybody!!!:)

    Reply
  82. Joan
    Joan says:

    I wrote a message to the Mexican Ambassador’s website, here’s the link
    http://embamex.sre.gob.mx/eua/index.php/en/contact-us
    I had already contacted my local Embassy several, never received anything back from them.

    I can’t seem to locate the email address or link for Sra. Gloria Guevara, the Secretary of Tourism, can someone please post it?

    Thank you all for your work, my dog and I really appreciate it!

    Reply
    • Brenda
      Brenda says:

      I just sent an email to the Mexican Embassy in Wash, D.C. begging them to work with the airlines to rescind this blasted international travel ban.
      It’s horrible, but it seems like thousands of us are rallying in efforts to try and get this reversed. I pray every day to God that this will be just a bad dream in a couple months.
      Thanks to everyone for posting everything.

      Reply
  83. Dinae
    Dinae says:

    Those of you who find you must leave pets at home (either in Mexico or in the US or Canada) might consider house sitters/in home pet care. Housecarers.com Mindmyhouse.com and Trustedhousesitters.com are ones we have used in the past. Most sitters stay at little or no fee in exchange for staying somewhere for a period of time. It is a win/win for both the pet owner and the sitter.
    Not the result everyone is hoping for but until this situation is clarified it might be a good option.

    Reply
    • Brenda
      Brenda says:

      OMgosh!!!! I just read Allyson’s update. We got through to them, YAY!!!!!!!!!!!!!!!!!
      Allyson, you are THE rock star, you are our heroine!!!
      You people out there are amazing, tireless, folks with kind, animal-loving hearts.
      I am proud to be a part of this. It’s not over yet, but it appears that we have crossed a HUGE barrier.
      [I will believe it when I can actually get on the plane in Sept. and fly with Emma (my cat) in-cabin all the way to Milwaukee, but this is amazing news!!!!!]
      Bless all of you, especially Allyson!! I can’t wait for more updates. 🙂

      Reply
  84. Joan
    Joan says:

    I can’t get the smile off my face!! I’m anxiously awaiting the formal letter saying pets are allowed on board and to see it in writing on Alaska Air’s website.
    I can’t believe we have gotten the Mexican Government to change their minds, this call for tequila for me and a big bone for my dog 🙂

    Reply
  85. Larissa Brown
    Larissa Brown says:

    Thank you so much for your hard work! Do you know what this new ruling means for a flight from Mexico to the States in 10 days? It sounds like it will be officially in place in September, but will we be able to take advantage of the ruling before then? I am hoping to be able to travel on June 30th with a cat…

    Reply
    • Brenda
      Brenda says:

      Larissa, what vaccinations and veterinary documents did you get to get your cat ready to fly back to the U.S.?
      I will be going back soon to Wisconsin myself with my cat and wanna make sure I’ve got it right.
      I read that you need a rabies vaccine but it has to be at least 30 days old?? Bummer.

      Reply
  86. Kolleen Cole
    Kolleen Cole says:

    Thank you Allyson for all of your hard work. I have emailed many Mexican officials, and have gotten no responses. I called the Mexican Tourism Agency this morning (visitmexico.com) again. Some of their employees are still denying this new mandate! I send them a link to it.

    I think we all need to continue contacting all of the authorities, and hopefully this can be handled before September. Who knows how long it will take the DGAC to contact the airlines about this!!

    Reply
  87. Karla Mendez
    Karla Mendez says:

    Allyson, WOW! Thank god for people like all of you. Great news!!

    But this isn’t over till its over, let’s not let this die down until we know for a FACT that the rule has been reversed. So from now until September let’s keep reminding these folks that we are counting the minutes!! (I am setting a reminder on my cel phone to email them every Monday until September to get a status on the reform)

    Woohoo!!

    Reply
  88. gwen stevens
    gwen stevens says:

    Great, great news. Thank you/ gracias for all your hard work. Gwen Stevens Stowe, VT / Puerto Vallarta, MX

    Reply
  89. Sharon
    Sharon says:

    This is really great news!!!! Maybe I will be able to sleep tonight now without worrying. But, once this is final, we still have to count on the airlines in the US to re-open their cabins to our pets….right???

    Reply
  90. Shari Cronk
    Shari Cronk says:

    We still need to be vigilant with the airlines! Their greed may still get in the way! Thanks to everyone who wrote, called, begged!

    Reply
  91. Bob
    Bob says:

    Thanks for following up on this.when I first learned of this on another board I knew to post on your board and you would be all over it!

    Reply
  92. Kolleen Cole
    Kolleen Cole says:

    I also want to compliment Alaska Airlines for their help in all of this. Today I received a call from an Alaska employee(Margie) just so she could update me on what she knew on this issue. Alaska also offered a full refund for our planned trip to PV, if this is not reversed. This is only fair, but we know of at least one airline that is not giving refunds.

    Reply
    • Malcolm
      Malcolm says:

      Kolleen,
      We are amongst those who brought our pets with us in the cabin and now have had to change our return flight plans to Canada as we now cannot return with animals in the cabin. Alaska Airlines would not give us any breaks at all on rescheduling our flights. We decided to fly from PV to San Diego as this was the shortest route back with our pets having to travel as baggage. In order to find the correct type of kennels we had to visit 5 veterinarios before finding them.
      A week ago we spent an hour or more at the check in counters for Alaska and United at PV airport. The agent were in the unenviable position of telling mothers with their young children that their pets would not be allowed to travel in the cabin but that they have an hour or so before the flight to try and find a suitable hard sided kennel with nut and bolt fasteners! Tears were flowing, tempers were very short, shouting etc. Alaska did have one or two kennels, United- zero. All in all a very unpleasant experience. Mexico did a great deal of harm to it’s reputation as a tourist destination and the airlines did not help by not having anywhere close to sufficient carriers for their passengers to purchace. If this policy is not changed then we will be selling our casa and not returning here.
      Mexberry.

      Reply
  93. Karla Mendez
    Karla Mendez says:

    FYI everyone, the person in the Ministry of Communications and Transportation who will be in charge of this matter as of tomorrow is:

    Agustin Cano Galvan
    acanogal@sct.gob.mx

    So if you want to follow up on the reverse of the policy that is under review, he’s your guy.

    Reply
  94. Carol
    Carol says:

    Thank you Allyson.
    I have written to, and called the Tourism board and will continue to call until there is a change.
    We have owned a home in Vallarta for 13 years and will sell it if this ruling is not reversed. We will be very sad to leave our friends, but our dog is our family. She goes where we go.
    Keep up the good work.
    Carol

    Reply
  95. Elaine
    Elaine says:

    Thank you thank you for all hard work. The power of the Internet is truly
    amazing. You’ve helped make us all sleep a lot better tonight. And a big woof from Chica!

    Reply
  96. Carey
    Carey says:

    Allyson,
    I posted your blog on my forums a couple of weeks ago as you had, by far the best information and were obviously organized and going to go the distance on this issue. Massive kudos. You’ve helped a lot of people with your intelligence, energy and vigilance. Myself included.

    Thanks so much for your work on this. If you ever come to Cozumel, will throw you a party. I’m not kidding. Let me know.

    Carey

    Reply
  97. Allyson Williams
    Allyson Williams says:

    Thanks Folks, but I did not do this alone. There are many other individuals and groups who are working on this effort as well; I just happen to be posting my findings online for everyone to read. A big thank you to everyone who called and emailed… together, we made the difference. Please continue to register your complaints with the Mexican Tourism Board, SCT and SECTUR (contact info is listed above) just to make sure we continue to be heard. I will keep you posted as more information comes to light.

    Reply
  98. Ursula
    Ursula says:

    OMG that is better news that we could have hoped for, now on domestic flights as well. This is great news for all of the animal rescue organizations that work in Mexico. Thank you Allyson and everyone else who was involved. Allyson is right, we must continue monitor this closely to make sure this does not fall off of the radar or get pushed down someone’s priority list. Please everyone, keep the pressure on!

    Reply
  99. Diana
    Diana says:

    Way to go Allyson! You have made a gigantic difference in the lives of many pups and their families… and have earned your angel wings!!
    Thanks for all your hard work!

    Reply
  100. Shari Alexander
    Shari Alexander says:

    Dear Allyson,
    I received your blog from a friend of a friend and want to send you our gratitude in all the hard work and time you put into finding the facts instead of the clues!!! Gracias. I have posted your website on my facebook page and trying to get as much support as I can to call consulates in various states to make officials realize with all the problems Mexico is facing an embargo of our “family members” will impact many cities economy such as San Miguel de Allende and many other towns where we live in harmony with each other and our pups!

    With great regards,
    Shari Alexander, John Bills and Bella

    Reply
  101. Joan
    Joan says:

    Allyson,

    Thank you so much for all of your hard work. Without you and your resources this never would have been accomplished, you’re wonderful. I will never forget all your help in organizing and keeping us all so well informed.

    I’ll keep reminding the government of their promise and will keep after the airlines, just to make sure!

    Thank you again!
    Joan, Marcello & Stella

    Reply
  102. Kate Vallarta
    Kate Vallarta says:

    Please remember this is the land of SI, si, si PERO NO. We must keep calling and complaining or it will get lost in the election shuffle etc.. We can’t believe it until we have the order. Thank you for your incredible work on this issue, all of you, and best regards,

    Reply
  103. SharonPalmer
    SharonPalmer says:

    Thank you Allyson!!! I have been calling and writing friends and reading everything I can and contacting the tourism department but YOU my dear have been working miles compared to my inches of progress!!! Many folks in the U.S. are calling me saying they can’t get through on that 1-800 number but the comments section in the Tourism Mexico takes the information. Keep it up. We in P.V. are trying to make a difference but we need people like you to show us what, where and who to write, call and speak to. The little dogs so appreciate your work.

    Reply
  104. david
    david says:

    To show you how it is still a bit confusing, we talked to the supervisor at the BJX ( Leon) airport posing the question does the ban on in cabin pets pertain to private jets. He responded no, because he believes this decision to ban animals from the cabin was NOT a decision made by Mexico but by the individual airlines ( ie United, Delta, etc). So even this airport official who I have known for years faults the airlines in this much maligned decision.

    Reply
  105. ellecancun
    ellecancun says:

    Allyson – Fantastic work and THANK you from the bottom of my heart!!!

    This new law/rule has a major impact on myself, and hubby. We live in Cancun, Mexico and travel back and forth to Canada regularly…. Hubby is Mexican, and he is VERY upset that this has happened out of nowhere, with no warning at all…Aren’t there better things to focus energy on?

    I have emailed, called, and spread the word to many of my friends in Canada to do the same. They assure me they have. Of course I have not rec’d any response from it, but hope that by September this ridiculous rule will be overturned. The problem? How quickly will the airlines be informed? It just seems that everything is SO complicated w/ Mexico. This is one thing that I’m unable to defend….

    I just wanted to thank you so much for putting so much work into this. If there is anything I can do to assist, please let me know!!!

    Reply
    • Sharon
      Sharon says:

      We also live in Cancun part time. Planning on about six month stay in Jan. after I retire. I keep calling the MX tourism office daily and they said they are working on this, and they also want the situation revered, so we all need to stay on top of this…yes things in MX are always complicated and the regular quote is “no problemo” so we all need to be diligent with our calls and e-mails. Worries me too as to how fast the US and Canadian airlines will reverse the policy after MX has reversed it. Maybe we will have an update from Allyson tomorrow.

      Reply
        • ellecancun
          ellecancun says:

          @ Sharon, my sentiments exactly…How soon after the law is reversed in Mexico, will the airlines in Canada/USA reverse their in-cabin rules to Mexico? How quickly will the message be sent? What a ridiculous law/rule. I mean, why wasn’t it being adhered to for the past few years if it were an issue? Out of nowhere… FRUSTRATING!

          Allyson – Again, thank you so much for all of the work you are doing. You really are making a HUGE difference to so many people. I would never allow my little dogs to fly in the cargo as it’s too risky. Both have heart conditions/blood pressure issues… Wouldn’t work. Also, I will not leave them for a month at a time… Just too long.

          With regards to the message you received yesterday…. Can you clarify? Are they reversing the rule/law possibly prior to September? Have the airlines been informed this is going to happen??

          Thanks again – BIG hugs 🙂

        • Allyson Williams
          Allyson Williams says:

          Yes. Maybe you didn’t read today’s update. Pets are now allowed to fly in the cabin effective immediately. The airlines have all been notified, however, they will need a little time to re-implement this policy. I have no idea how long that will take, but I will keep you posted as I learn more.

        • ellecancun
          ellecancun says:

          AHHH!!

          That is FANTASTIC news!!! I just read the update. Sorry, I must have missed it….

          Yes, if you hear anything from the airlines, please let us know :))

          You’re the BEST!

  106. Lynn Barrie
    Lynn Barrie says:

    Thank you so much for all this info…..I have my dog cabin booked on American in Aug to Leon for our annual 2 month stay in SMA…….I have not been notified by the airline as of yet….I will be extremely diligent on following up!!!!! Thanks again.

    Reply
  107. Migo
    Migo says:

    We love Mexico and we have been owner for 7 years. We will sale everything and go where our Mexican Chihuahua is welcome.

    Reply
  108. Kolleen Cole
    Kolleen Cole says:

    I hope the DGAC realizes that we must have our pets with us, under the seat in front of us…..NOT in a separate area of the cabin separated by a partition, as section 4.2 implies.

    Reply
  109. Jerry
    Jerry says:

    Thanks to everyone for continuing to work on this issue. We have been in PV since June 5th and haven’t been able to enjoy our time here as we are consumed with this problem. We are worried about getting back to the states and worried about returning to PV this fall.loking forward to Allyson’s update tomorrow. We are glued to our IPads for any updates.

    Reply
  110. Michelle
    Michelle says:

    Thank you so much Allyson for doing all this work to follow up on this which means so much to my husband and myself and for so many others that travel to Mexico regularly with their small dogs.
    I have just written to all the places that you suggested. Hopefully this will all get reversed okay and we don’t have to pressure the airlines too much to follow suit.

    Reply
  111. Van & Ana
    Van & Ana says:

    Allyson, thank you so much for all this info and the hard work you have put forth on it. Today, my wife and I found a good deal with American Airlines that we just couldn’t pass up. –DFW to Mexico City to visit family. We put our tickets on hold, called the airlines and was given a Record Locator so our pet could ride as Pet in Cabin, (her 5th flight to MX during the past 2 yrs), for our flight in September. BUT, after calling them I thought I would just check the rules on Pet Travel because they sometimes change and because our pet just returned from MX one month ago. I read there that pets ARE NOT ALLOWED to travel as Pets in Cabin to MX. I called the airlines back and the representative told me “I guess the the other rep didn’t know policy had changed. WHAT!!! Some of the employees at reservations don’t even know about the policy change. My wife is devastated and our family in MX was sure looking forward to our Saya going there to visit for Independence Day in MX. All will be crushed!!! :-((
    We can’t even check her in because of breed restrictions.
    It doesn’t make any sense to say people and pets can’t ride in the cabin together “for safety and security issues” to MX when they can to other destinations.
    The law may not change for our flight to MX on Sept 14, but we hope it does before Christmas!
    *** OUR PETS ARE FAMILY, TOO! ***

    Reply
  112. Steve
    Steve says:

    I hope your contact is trust worthy. I have lived in Mexico long enough to have seen the “promise” used many times to get you off their back for awhile. We will see in September. I hope you don’t get phase 2 ” Senior, it is taking a little longer than we thought,. Maybe in a couple more months.”

    Reply
  113. Jim
    Jim says:

    This potential revision is fantastic. However, it is also critical that the US airlines are informed of this potential change in Mexican regulations so they are prepared to implement this revised policy quickly. Many of us plan late fall trips to Mexico and do not want to hang around waiting for US carriers to implement a new regulation if it becomes real

    Reply
    • Jim
      Jim says:

      I am sending a letter to the CEO of American Airlines. Other airline CEOs need to be contacted in a similar way!

      Reply
      • Allyson Williams
        Allyson Williams says:

        Jim, there is a group who is working directly with the airlines on this issue. I have asked them to send me an update, which I will post as soon as I receive it. FYI.

        Reply
  114. Jim
    Jim says:

    Allyson,

    I look forward to the work of this group. My wife and I are particularly angry at United Airlines. We had purchased non-refundable economy plus tickets in June of 2011 for the May 5, 2012 United flight 986 from Puerto Vallarta to Chicago with our two Cavalier dogs. I confirmed this reservation with our dogs with United on its 800 number on the morning of May 5th. However, we arrived at the airport and were summarily denied access to the flight. We were never notified by United Airlines of this in cabin pet restriction nor did United make any alternative arrangements for our transportation to Chicago despite our visas had expired. We had to spend two more days in PV at some additional cost before we could get out with our dogs on American at a cost of $1,500 exclusive of the charge for our two Cavaliers. I have written the CEO of United and have never received the courtsey of a response. Thus I have filed a suit in Michigan small claims court against United to recover the cost of our American tickets. We will never fly United again.

    Reply
  115. Jim
    Jim says:

    By the way, should this regulation not be changed and the readers of this blog consider sending their pets to Mexico on United Airlines “pet safe” cargo program, they should be aware of this. United’s “pet safe” programs states: United will provide “Personal handling in climate-controlled vehicles for connections over United’s hubs when the animal will be exposed to temperatures above 85°F (29.5°C) degrees for more than 45 minutes.” So that means that your loving cat or dog can sit it 110 or 120 degree temperature on the tarmack or in a plane for 44 minutes before United does something about it. Note, it does NOT say that your pet will never be exposed to a temperature above 85 degrees. Are you kidding?

    Reply
  116. Helene
    Helene says:

    Just heard from the website change.org and they claim that the ruling has not changed and they will start petitioning the new Preisent of mexico after the elections. Oh my! Say it tisn’t so. Lets all start again.

    Reply
    • Ursula
      Ursula says:

      Perhaps United Airlines hasn’t changed. But the Mexican aviation authority definitely has changed its directive. It went from banning pets in the cabin to permitting pets in the cabin. It is now up to each individual airline to decide whether or not it wants to allow passengers to bring their pets but the way is paved for them to do so. Petitioning the President of Mexico is not the way to go. The way to go is to pressure each individual airline to reconsider its own policies in light of the new green light from Mexico.

      Reply
      • Allyson Williams
        Allyson Williams says:

        Helene and Ursula, as I mentioned in today’s update, pets are allowed to fly in the cabin again affective immediately. I’m told that all airlines have been notified of this change, but obviously they will need some time to re-implement this policy.

        Reply
  117. Vickie
    Vickie says:

    Allyson,
    We live in Mexico most of the year. We travel back and forth to the US with our dog. We have always traveled with her in the cabin of the aircraft. We would never place our dog in cargo.
    Also, we have visitors who come to stay with us that bring their family pet. Most people now feel that airline travel is the safest way to arrive in Mexico. Many will not drive. If Mexico and the Airlines do not reverse this new mandate, it will seriously impact tourism to Mexico, and, many of us who live here will consider selling our homes. With an already struggling Tourist Economy, Mexico will need to “strongly encourage” the airlines to honor the reversal of this law. Pet owners must be allowed to travel with their beloved family pets inside the cabin.
    Thank you for your efforts to get this mandate reversed!

    Reply
    • Allyson Williams
      Allyson Williams says:

      Jim, Article 4.3 clearly states that “guide dogs, service animals and pets may be transported in the passenger cabin.”

      Reply
    • Allyson Williams
      Allyson Williams says:

      Karla, there is a great group of gals in Cozumel who is working directly with the airlines. As I stated above, they informed me over the weekend that all airlines received a copy of this document on Friday. So, we just need to give the airlines a little time to re-implement it. That said, I see no harm in people contacting their favorite airline to let them know.

      Reply
  118. Jim
    Jim says:

    OK, but 4.3.4 seems to say that we have to sit in a bulkhead seat with our pet. This is inconsistent with airline requirements that requires pet containers under the seats. Is this the way you read this?

    Reply
    • Allyson Williams
      Allyson Williams says:

      Jim, I interpret it to mean that owners who fly with service dogs may need to sit in the front row because if they need the extra space (service dogs do not need to be in a kennel and are often times large in size).

      Reply
    • Krista
      Krista says:

      Jim that applies to a person with a disability traveling with a service animal (as they are not required to be in a carrier). They actually changed this version of the Circular to include that is “preferred” that they sit at the bulk head (rather just stating that they should). I would imagine it is “preferred” as service animals are often times larger animals who sit by their owner and there is much more room for them in front of the disabled person by the bulkhead.

      Reply
  119. Rhonda
    Rhonda says:

    I received a letter from Alaska Airlines today in regard to my complaint over this crazy policy. Their letter stated explicity that they would not allow pets in the cabin and they gave me a link explaining why. The link is this:
    ‘http://www.alaskaair.com/content/travel-info/policies/pets-traveling-with-pets/mexico-law.aspx’ and it is Alaska’s translation of a document they recieved from the Governement of Mexico on May 12, 2012….???

    Reply
    • Allyson Williams
      Allyson Williams says:

      Rhonda, in my opinion the team at Alaska Airlines has gone above and beyond the call of duty dealing with this policy change. The link you attached above is a copy of the revised Mexican regulation implemented on May 10, 2012 which states that pets are no longer allowed to fly in the cabin to/from Mexico, and all airlines were required to abide by this law. After a lot of work by a lot of people, the government posted a second revised circular this past Friday stating that pets are now allowed to fly in the cabin again, and while it is effective immediately, the airlines need a little time to re-implement it.

      Reply
  120. Rhonda
    Rhonda says:

    ARGH! After reading your latest post, I called Alaska to thank them for following up on my email, and the info they send me. I actually was wanting to confirm with them that this was ‘old news’
    Their response was that nothing had changed as far as they were concerned and that they still had the ‘no pets’ policy in effect….I expained to them that maybe it would take awhile to reach customer service dept and the reply was that it had been discussed and they were sticking with the ‘no pets in cabin’ policy for now….what the heck?

    Reply
    • Allyson Williams
      Allyson Williams says:

      I just responded to your earlier comment today (see last page). As I stated, the airlines just received notice of this policy change on Friday. They will obviously need a little time to run it by their legal departments before they can re-implement it.

      Reply
  121. Rhonda
    Rhonda says:

    Allyson, the biggest THANK YOU in the world for all the time you have spent on this.
    All the little doggies in doggie heaven are looking down saying ‘you go girl’
    Thank you 🙂

    Reply
  122. brigid quinn
    brigid quinn says:

    i want to thank the owner of this site for all of her hard work in reversing the ‘no pets in cabin’ policy. in october, my cat nuala, will also be thankful when she travels with me in the cabin, and not in the hold, on our flight from washington, d.c. to mexico.

    Reply
  123. Diana
    Diana says:

    This is fantastic news!!! Thank you for your unwavering diligence!! YOU’VE GOT YOUR ANGEL FOR EVER WINGS!!!
    woof

    Reply
  124. Judith Wolfberg
    Judith Wolfberg says:

    THANK YOU SO MUCH! If unable to fly my beloved Rosie with us in the air line’s cabin, I was planning on staying here in Chicago with her for the winter. (That’s how much I love her.) My husband was going without me (my choice). I would not risk putting my precious Mexican shelter dog in cargo or baggage.

    Let’s hope there’s no going back by the Mexican gov’t.

    Reply
  125. Larissa Brown
    Larissa Brown says:

    Thank you again for your hard work! All the updates were so considerate. I hope US Airways will be accommodating, and I will let you know my experience when I fly in a few days. My mexican kitten is thankful for your work too! Milo says “meow”.

    Reply
  126. Daryl
    Daryl says:

    My dog is a service dog and always flies in the cabin without any trouble., even with the new rules. However upon arriving in Gueretero airport a few weeks ago, we were detained for more than 2 hours because the customs man refused to accept our vet international travel document (pink) that was correctly filled out. He insisted he wanted another document that had a round stamp on It. When he showed me someone else’s it was from the US Agricultural Vet. When I went to the Mexican Embassy in San Francisco prior to leaving the US, I was told our vets pink paper OR the US Agricultural vet’s paper was required. I told her I had our vet ‘s paper and was told that was all I needed plus all the records of vaccinations etc. I even printed this information up from the mexican embassy website, but this man refused to budge for two hours! My question is, in order to not have this happen again, what can I do ? It is very inconvenient to make an appt with the us agricultural vet who does not even look at the dog and costs $100 for his stamp. any suggestions would be appreciated.

    Reply
    • Allyson Williams
      Allyson Williams says:

      Daryl, Interesting. I used to have to take my pet’s health certificate to our local USDA office to be stamped, but that was years ago. The USDA rules recently changed in June 2010 and are clearly outlined on our site here… https://explorenayarit.com/pet-travel. However, I will call my local USDA contact tomorrow to make sure their rules have not changed recently. A few suggestions and questions: 1) I would call your airline to find out their rules and if they know anything about this. Maybe it’s a Gueretero policy. 2) Did you just have the pink copy or did you also have a copy of that page to give the agent? 3) Did you get the feeling it was a Mexican rule or US rule that required this?

      Reply
      • Daryl
        Daryl says:

        Yes, everything in your pet travel site we did and carried with us. It was clearly the agent just not wanting a square stamp but a round stamp from the USDA vet. I gave him the print out from the mexican consulate website that stated USDA or your own vet paper work and he rejected that. Then a united airlines worker came over to help and showed him the word “or” but he still rejected it. It had nothing to do with the airlines or the US. It was clearly this agent. I couldn’t tell him he wanted some money and since there were always other people around I decided not to try to give him money. Finally after over 2 hrs he let me go thru with the promise that next time I would have the USDA paper work.

        Reply
        • Allyson Williams
          Allyson Williams says:

          Just so you know, I emailed my contact after I responded to you. She clearly is no longer there because my email bounced back… but I’ll call their office first thing tomorrow and will post what I find.

        • Allyson Williams
          Allyson Williams says:

          Daryl, the regulations did change a bit a few weeks ago. I have posted all updated information on my Pet Travel Tips (Requirements) link above.

        • Allyson Williams
          Allyson Williams says:

          Daryl, I just did a little more investigating, and interestingly enough I did find something on the SENASICA website that says: “If you choose to use the USDA Health Certificate official format, make sure it is signed and sealed by official USDA personnel to make it valid.” This was posted April 13, 2012. The USDA site does not say that a seal is required, but I’ve added a link for APHIS offices so people can check into it. I have emailed my source at SAGARPA as well. Will post when I hear more.

        • Allyson Williams
          Allyson Williams says:

          Daryl, there has been a change in requirements. I have a call into an APHIS supervisor who is out of the office today. I will post as soon as I receive clarification on this.

        • Daryl
          Daryl says:

          Hi Allyson
          Did you ever hear any more about the USDA paperwork needed? Just following up as I am coming back to San Miguel soon and want to make sure I have all the appropriate paperwork.
          Daryl

  127. Vicki
    Vicki says:

    In looking at the latest update of the DGAC, I’ve been attempting to translate from Spanish to English and have gotten completely lost.
    My concern is mainly about 2.1.2. Isn’t the latest revision of 24 junio 2012 *exactly* the same as in the revision of 10 de mayo de 2012? Shouldn’t that also have been changed? Can someone PLEASE translate the revisions for me?

    Reply
    • Allyson Williams
      Allyson Williams says:

      Vicki, there is not an official English version available yet, but Google does a good enough job for this. You are correct 2.1.2. did not change, but 4.3 did. It states that “guide dogs, service animals and pets may be transported in the passenger cabin.” You can refer to today’s update for further explanation of the new document and why everything was not changed.

      Reply
      • Vicki
        Vicki says:

        Thanks Allyson for the quick response. Also a BIG THANK YOU for all you do here for our ‘babies”. You are GREATLY APPRECIATED!

        I was just concerned since 2.1.2 hadn’t also been changed to include pets and 2.1.2 does say “live animals in the passenger cabin must NOT be permitted except in the case of guide dogs or other “service animals…”, some airlines and/or their employees and attornies might not realize that the changes made to 4.3 intends to allow pets in the cabin again and not just Service Animals. I certainly don’t have the understanding you have about this matter though, and if you’re confident the changes to 4.3 will allows pets to be allowed on flights to and from Mexico again, I’m happy, and again, very thankful to you and everyone else that is working so hard on this!

        Reply
  128. david
    david says:

    While this is good news I believe that the airlines may take a little longer to reverse their decision.

    The most important post someone can make at this time is:

    ” I made a new reservation for me and my pet in cabin …….”

    Reply
  129. mary
    mary says:

    OMG!! thank you sooo much… tried to book my reservation for Feb 2013 for 13 weeks have been doing this for 3 years with this being the fourth…as delta told me no way!!! glad i found your website!! also just called mex tourism board and they took my info and we do whatever it takes to keep allowing my two family members purrsy and tortie.. its what I work my tail off for 10 months 84 hours a week…love love love mexico …but love my kitties more!!! thanks again and i will visit your site often I hope this isnt the start of maybe we will keep changing it and make it confusing for all or maybe the airlines will just decide to be careful. oh well for now i am happy!!
    mary

    Reply
  130. Zihuagirl
    Zihuagirl says:

    Thank you Allyson for your time and resources to work this thru to a good outcome… I do think though we need to continue to follow this issue as the airlines have yet to change their WEB sites, and with a document that conflicts with itself, surely confusion will follow… But, certainly, this is a step in the right direction!

    Reply
    • Allyson Williams
      Allyson Williams says:

      Don’t fret. I will continue to post updates as airlines implement this new policy… and I won’t quit until I can fly back to Mexico with Taco and Panchito my beloved Mexican rescue pups!

      Reply
  131. Diana Mark
    Diana Mark says:

    Thank you to all who wrote or called the Mexican Tourism Board & those who spearheaded the cause! I feel like today is Christmas after a very depressing & confusing month. As home owners in the states and Mexico, we would have been forced to stay in the states and not take our 5/6 trips a year. On April 29th I was refused boarding on United with no advance notice of the change, in spite of a pre paid reservation for our in cabin dog. We did make it down on American a day later. American had not yet adopted the change. Normally, by now, I would have booked my next couple trips…did not do so. Looking forward to the day I can, hopefully soon. Thank you, thank you. It was interesting to read the anti in cabin posts on the blogs, some people think we are on “vacation” and should leave our animals at home, they don’t understand, we LIVE in 2 places and go through a lot of preparation & money to be responsible pet owners. I would not have a dog if I had to board it a third of its life. Not having a dog is not an option for me, so I would NOT have picked Mexico as a destination for a 2nd home without the ability to travel with her. Not trusting Cargo was the deciding factor in having a small breed dog. So much planning goes into our trips. So many rules. Please owners, obey the in cabin rules, do not take your pets out of their crates, and try to have them as dander free as possible! Our dog crate looks like a carry on, no one ever knows we have a dog…till I get to Sargarpa. She is a happy traveler. Phew! Looks like its over…Congrats all on making your voices heard!!! I was not looking forward to taking a beating on yet another piece of real estate.

    Reply
  132. Brenda
    Brenda says:

    Thank you, Allyson! I can now dream about going home, with Emma safely in her carrier on board with me! I haven’t been home or seen my family in a year and a half, so I am really excited. I have yet to make my reservation for Sept. as I’m waiting for solid proof from the doofus airlines to change back (they should be ashamed of themselves; it will be a long time before I fly again), but I will be hopefully making it soon. You are super awesome and so tireless. I know you had a LOT of help (thank you, Cozumel ladies!), but you are our “go to gal” in this, and all our thanks and appreciation are directed your way. Please feel free to distribute kudos to those who helped you, as well. 🙂 haha
    I can’t wait to see Wisconsin in the fall! It’s so lovely. God bless you and your doggies!

    Reply
  133. Nebin Kwe
    Nebin Kwe says:

    SO HAPPY to hear that a ‘united’ voice was heard! (NO pun intended!!)
    It’s only by acting as one strong voice, ALL together, that anything was done! I’m wondering just how quickly we will be able to call to the airlines and add our pets to already existing reservations though???
    I’ve had reservations to return to Mexico since January, and had to remove my 2 cats on May 2, when UNITED called and removed them from the reservation because of this new rule of the Mexican government!
    I may call later today and try just to see IF they’ve gotten the word yet!
    Since they were to first to drop pets, I wonder if they would be industry leaders and be the first to re-add them?? Sure would be nice!!

    Reply
  134. Elaine
    Elaine says:

    I have to agree with Diana Mark about being discrete
    with your pet in Cabin. Once Chica is under
    the seat that’s it til we arrive in SJD . I cringe
    when pet owners try and take them out their
    carrying inflight. It is not helping our cause.

    Reply
  135. Sandy
    Sandy says:

    I tried American this morning. Not yet. I have until tomorrow when I fly our dog to Colorado for vacation with the grandparents instead of Mexico with us. Will try again later today.

    Reply
  136. Kate Vallarta
    Kate Vallarta says:

    Has anyone been able to make a reservation with pet in cabin yet? Airlines are not answering questions. Will Aeromexico now accept in cabin dogs??

    Reply
    • Allyson Williams
      Allyson Williams says:

      Karen, Article 4.3. states that guide dogs, service animals and pets may be transported in the passenger cabin.

      Reply
  137. Marcos
    Marcos says:

    Two hours on the phone with American Airlines in Mexico City and they say NO PETS IN THE CABIN. 🙁 They won’t refund my tix and say it’s MX’s problem. Blame game, I know! I’d never put my fur baby in cargo but for anyone traveling NOW … it’s not really an option even as cargo due to the heat/temps. American’s policy is you can go, but pet must stay. Like we would just leave our babies … NOT.

    Reply
    • Sheila
      Sheila says:

      I called American Airlines in the States last night and they booked my pet in cabin for my flight in July to Puerto Vallarta. Based on what I am now reading I will now doublecheck.

      Reply
    • Sheila
      Sheila says:

      Update. I just called American Air and the new Mexico pet policy goes into effect July 1. I was told the required documentation from the vet must be dated within 10 days of the flight.

      Reply
  138. Allyna Vineberg
    Allyna Vineberg says:

    Change.org has a petition with a whole lot of names on it.
    We in Puerto Vallarta and our readers who are NOTB have been calling the 1-800 number we were given where we could express our concerns.
    They have been keeping track of the folks who have called.
    We have also sent a zillion emails to Sr. Alfonso Sumano who is in charge of the Mexican Tourism Office in Washington, D.C. His email is asumano@visitmexico.com
    All of this has taken place over the last week or so.
    Now it’s up to us to inform the international airlines of the change in policy, i.e.: print out that latest “official circular” you mention and confront the airline reps with it!
    Thank you.

    Reply
  139. Judy Skinner
    Judy Skinner says:

    We have been bringing our small rescued dog (from Mexico) for 5 years. Last year we had to spend $300 to the vet for all the Mexican requirements and $125 each way to the airline to bring her to Mexico. With the new requirements we will not be going to Mexico but staying in the US. I think many of us will not be coming back with a loss of revenue to Mexico.

    Reply
    • Allyson Williams
      Allyson Williams says:

      Judy, some of the paperwork you need to fly to Mexico is actually required by the USDA for health reasons, not by Mexico (I will post more about that tomorrow), and the airline fee has nothing to do with Mexico either. Plus, we cannot forget that the Mexican government just revised their in-cabin pet policy in 3 weeks so we could once again fly with our pets… I think they’re doing a pretty good job here.

      Reply
  140. Hannah
    Hannah says:

    I spent 4 hours on the phone with United today trying to make a fuss about it. I was told the best course of action is for everyone to email customerrelations@united.com (two Rs in the middle) or on the feedback page (http://www.united.com/web/en-US/content/Contact/customer/default.aspx) and complain that we want the policy changed to be consistent with the Mexican regulations.

    My flight is on Sunday and I will have to bump it (again!) if they don’t make a swift decision. So annoying to find out that it had actually been changed BEFORE I tried to fly with my pet!

    Reply
  141. Larissa Brown
    Larissa Brown says:

    I spent some time on the phone with US Airways to try to find out if the new directive on pet travel was known to them yet. They were not aware of it, but they gave me a fax number for customer relations. I wrote a letter and faxed them the whole document at 480-693-2300. If there is anyone else out there who wants to make sure US Airways is paying attention, then feel free to also send them a fax!

    Reply
  142. Kate Vallarta
    Kate Vallarta says:

    Susan Smith sue@pettravel.com assures me there has been NO change in Mexican law and that it is an airline policy change which does not apply??? She suggests Taxa will fly pets into Mexico from LAX and Miami. I need to leave Vallarta for the US! Que pasa??

    Reply
    • Allyson Williams
      Allyson Williams says:

      Kate, it is not surprising that some people are not up to date on the policy change as it’s happened quite quickly.

      Reply
    • Brenda
      Brenda says:

      Kate, I, too, need to leave soon. And am feeling very nervous about all this. Do you have a dog or cat that you want to fly in-cabin with you? Where do you fly back to in the States? I am from Wisconsin.

      Reply
  143. Jerry
    Jerry says:

    I was on the phone for 30 minutes yesterday with United. They said there is still an Embargo on “pets in cabin”. Therefore they still will not allow pets in cabin. I sent them a letter with a copy of the June 25 th revision. I requested a response. I sent a similar letter to American Airlines. In addition I emailed the person in Mexican Tourism in Washington DC informing him of what the airlines are still telling us. If anyone knows of anybody else to contact please let me know and I will contact them. Please continue to keep checking on this issue so it doesn’t get shoved aside.

    Reply
  144. Judith Wolfberg
    Judith Wolfberg says:

    It’s a fact, the wheels of progress move slowly. All we can do is continue to apply pressure for change.

    Reply
  145. JoAnn
    JoAnn says:

    Talked to many airlines today, conclusion: none will accept in cabin pets due to a directive from the Mx government to ALL airlines refusing to allow in cabin pets thru customs. They must go “pet safe” in cargo. No one knew why or if this directive would ever change

    Reply
  146. Kay Thurman
    Kay Thurman says:

    A friend told us she called American,US Airways,United etc today and they said the Mexican Government issued a directive to ALL airlines that no animals would be allowed through customs coming or going unless they flew “pet safe”.No one had any idea if or when this directive would ever be lifted. They had their dog in cabin and paid and United is sending them a refund for his fare. Do not know what they mean by “pet safe”. Maybe cargo?

    Reply
  147. Sharon
    Sharon says:

    I have a feeling it’s going to take the airlines here alot longer to change their minds than it did for MX to make the “no pet in cabin” revision. I’ve already sent out the e-mails to the airlines, now just waiting the 3-5 days for a reply. Going to start making phone calls tomorrow after work and see where things are with the major airlines. I hate the “waiting games” and want a definitive positive answer. Don’t have many months left to finalize my retirement so I hope decisions are made soon and that MX comes up with a hard fast rule that is positive for all our pets.

    Reply
  148. Allyson Williams
    Allyson Williams says:

    Okay folks, here’s a copy of today’s update so no one misses it… Since yesterday, I have been inundated by emails and comments from people who say that the airlines are not aware of this new revised circular. I will do my very best to compile a list of airline contacts in the next few days. In the meantime, please be patient.

    In addition, I just learned earlier today that there are new document requirements for pet travel to Mexico. Ironically these changes were implemented in the past few weeks, but have absolutely nothing to do with the DGAC circular. I am in contact with the proper authorities and will post this information as soon as possible.

    Reply
    • david
      david says:

      Perhaps my advice is ” outdated” by I have always believed that the person(s) most up to date on the required documentation for taking a pet into Mexico was the USDA Vet office in your State capital. Granted we have not brought our dog down with us in a few years, but every time we have crossed ( by air) into Mexico we have called our office here in Washington State a few weeks before departure and followed their recommendations. We have never been delayed in customs once doing so.

      Reply
  149. Brenda
    Brenda says:

    Hi folks, this is literally driving me crazy, the waiting game to see daily if any airlines have a heart and reverse their decision. I don’t know how much longer I can stay in Mexico, but the thought of my sweet, furry companion in cargo is not an option. So, what choice do we have but to wait.
    And now we are literally trapped from leaving and entering Mexico, what with the summer heat embargo in place. What are the airlines thinking???? I sure hope that great group in Cozumel is getting through to the airlines.
    Below I have attached a link for another petition you can sign to reverse the ban. It can’t hurt to sign it. The stronger our voice, perhaps the quicker the result. I signed it on June 15, the day I heard about all this nonsense that is making our lives a nightmare. Let’s continue to get through this together.

    http://www.thepetitionsite.com/897/179/293/in-cabin-airline-pet-travel-to-mexico/

    Reply
  150. Kate Vallarta
    Kate Vallarta says:

    The only way I can get out of Puerto Vallarta, Mexico with my small dog dog is to fly Aeromexico with her as checked baggage( at least they will do this) to Atlanta where I will pick her up and go through US Customs. We will then fly to Providence RI in cabin on Delta. My son IS the USDA Chief Vet for RI, so believe me, I always have more than enough proper paperwork coming back. I flew Aeromexico last year to NY with the dog as baggage and had a very nice, uneventful experience. The pilot brought her out to me at the baggage carousel. I speak Spanish. If you don’t, this could be more stressful for you. It’s the only option I have right now.

    Reply
  151. david
    david says:

    Everyone is looking for this change hour by hour , day by day.
    Don’t forget , the first hint of the reversal posted here said ” by September”. Just because the Mexican authorities have re-written the circular to include pets in the cabin…does not mean change with the airlines is imminent. They still need to re-train both airline phone agents, gate agents, not to mention Mexican customs agents.

    This road is still a bit turbulent.

    Reply
    • Hannah
      Hannah says:

      Thank you! I just sent web comments to every one. United has the only direct flight for me, but the first airline to make this change gets my business, that’s for sure!

      It takes some time to fill out the forms, but it’s worth it to let them know we are waiting. I will also pick back up on my phone campaign. You spend 90% of the time on hold, so I just do chores or work while I wait to complain 🙂

      Here’s the letter I used for the web forms, in case anyone needs a start:

      Since the Mexican Aviation Administration quickly responded to passenger concerns by revising Article 2.1.2 to allow pets in cabin on flights from Mexico as of 21 June 2012, I would respectfully ask that you update your policies as soon as possible to reflect this change.

      Many people travel frequently between Mexico and the US with their pets. Some of them, like myself, are currently stranded in Mexico with no reasonable way to return. Please reverse this policy of excluding pets from the cabin as soon as possible and make notice public.

      Many, many thanks for your help with this matter.

      See revised regulations – https://explorenayarit.com/files/CO%20AV-07_8%2007%20R2.pdf

      Reply
      • Krista
        Krista says:

        @ Hannah…I would recommend that you refer to Article 4.3 of the Circular CO AV-07.8/07 R2 revised 21 June 2012. This is the article that was actually changed, as 2.1.2 is ONLY in reference to Security and allowing Service Animals and was NOT changed in anyway. Article 4.3 is where it now has the word MASCOTAS added at the end.
        Thanks! And thanks a million for taking the time to send letters and make phone calls!

        Reply
      • Brenda
        Brenda says:

        Hannah, great letter, thanks for posting. I will be sending it to many airlines, even though I already have done so. But we can’t be too persistent.
        I, too, am “stranded” in Mexico with my cat, slowly running out of money and getting a little nervous.
        It was really comforting to know that you feel the same as I.
        I would like to get home by Sept. as the fall is lovely in Wisconsin, and after that, it gets pretty cold.

        *Where are you from?

        Reply
        • Hannah
          Hannah says:

          I actually live in Mexico, but we are moving to Singapore and I need to drop my cat off in the US for 6 months to meet import regs in Singapore. This delay has been a disaster for me. I now don’t have enough time to get him back before Christmas when I was planning to fly back from Singapore for him AND my grandmother died yesterday (89, not unexpected). Her service is on Saturday and it would be mildly ridiculous to fly there then back to get the cat, then back again.

          So, I REALLY need them to change the regulations. I’m giving United 1 more day, if not, I will buy a US Airways ticket and deal with the layover (not my preference when toting a furry passenger).

          I’m sure the other airlines will change back in the next few days/weeks if US Airways already did. You should be fine by September.

  152. Allyson Williams
    Allyson Williams says:

    Great news! US Airways is flying pets.

    Also, I have posted the newly revised regulations and documentation needed to travel with pets to Mexico above.

    Reply
    • Raegan
      Raegan says:

      Hi Allyson! You say that US Airways is flying pets and I imagine you know of someone who did this recently or have talked to the airline but is that both flying into and out of Mexico? Did you see that in US Airways website?

      Reply
      • Allyson Williams
        Allyson Williams says:

        Raegan, as of this morning it was not yet on their website, but I got this information from someone who works at/with US Airways and they sent me a written notification.

        Reply
  153. Ursula
    Ursula says:

    WestJet is also aware of the new regulation and will continue to allow pets in its cabins on flights to Mexico.

    Reply
  154. Maggie
    Maggie says:

    Hi , it appears that the new regulations require that there be a Spanish copy of the health certificate. Does anyone know where we can get this.
    Also , at the PVR airport , they had been requiring a numbered form , gov issued health certificate , the one in triplicate, not the one you can download . Since this can no longer be hand written which was the only way to fill out the triplicate form, I am assuming that it is no longer be necessary. Can any one clarify and help locating a Spanish version.

    Reply
    • Allyson Williams
      Allyson Williams says:

      Maggie, I have included a copy of the English/Spanish letterhead certificate that your vet can copy on his letterhead. The triplicate form you are referring to is the VS 7001 form, which is no longer being printed in triplicate; it is now electronic (please read through the entire Pet Travel Tips page, as I have outlined all this in great detail there. If it doesn’t make sense, let me know and I’ll be happy to clarify).

      Reply
      • Brenda
        Brenda says:

        Allyson, this is just for entry of pets INTO Mexico, right? I don’t need this to leave Mexico, do I? I would be leaving from the Leon airport. Thanks.

        Reply
        • Brenda
          Brenda says:

          Thanks, Allyson! You are AWESOME!! (Ignore my question below about vet documents into the US.)
          P.S. I did a sort of happy dance today, too. 🙂 But I think I lost 5 lbs. from all the stress involved in this!! hehe

  155. Elaine
    Elaine says:

    Am visiting Guadalajara and went to the Church of St Francis Asissi ,
    the Patron Saint of animals to ask him to put a good word in for us. Can’t stop worrying even on vacation .

    Reply
  156. Julia Brenton
    Julia Brenton says:

    Hi Allyson,

    Encouraging news about US Airways flying in cabin pets now! So far I have no luck with Delta, but I have talked with about three people there, but not in corporate. They told me to register my complaint on their website, which I did. Currently their website shows no in-cabin pets to Mexico. For anyone wanting to contact Delta, their “corporate” number is 404-773-0305. The people I talked to were not aware that the Mexican government changed their policy. I think if people continue to call and complain, Delta will also change their policy regarding this. By the way, the Mexican Department of Tourism also sent my husband the same pdf link from the Mexican government.

    Reply
    • Sandy Callaghan
      Sandy Callaghan says:

      I have a reservation July 1 on American with Maggie!

      Just in time – in fact,, Maggie is at the airport right now ready to fly to Colorado since she couldn’t go with us. However, she didn’t make the stand by flight with my father so was waiting for the next flight. Instead, I am now heading back to the airport to bring her home! I guess it was meant to be and just in time.

      Now, I have a question about the paperwork. Is it correct that we have the choice between the USDA form and a licensed vet health certificate on their letterhead. The second choice looks very much like what I have done in the past except it will be both in Engliish and Spanish. Am I missing something? Please help – we are leaving Friday to drop our girls at camp and then heading to the airport Sunday. I only have tomorrow and Friday to get it in order.

      Reply
  157. Allyson Williams
    Allyson Williams says:

    Okay Folks, American Airlines is on board as well. They’ll be allowing pets in cabin as of July 1, 2012.

    Reply
  158. Jerry
    Jerry says:

    GREAT NEWS!
    Just got word from American Airlines effective July 1,2012 they WILL allow pets in cabin from and to US and Mexico.
    Again thanks to everyone.

    Reply
  159. Helene
    Helene says:

    Allyson I feel like a dummy. I do not understand a couple of things. If I need a stamped form, the nearest office for me is in East Lansing and that is an hour and a half away. Then there is the matter of no bedding. So does this mean that my dogs have to lie on the bottom of their soft cages with no additional padding? What about if they had an accident which they don’t BTW but wouldn’t that make sense to have something absorbent. Answers, we need answers. Glad to hear that a few airlines are now allowing pets in cabins once more. Waiting for United, since this is the way we fly down. Anyone know if the prices have been raised?

    Reply
    • Allyson Williams
      Allyson Williams says:

      Helene, let me try to clarify, as this new paperwork is very confusing…

      1) You are only required to have a VS 7001 Form if you are flying out of the US (to board the plane), in which case you do not need the seal; you do not need it to enter Mexico. However, someone was just detained for 2 hours in Mexico because they didn’t have an official seal on his 7001 Form (this is what prompted me to investigate). So clearly, not everyone is aware of this new change in documentation.

      2) As far as I know, they are not referring to the padding in soft-sided kennels; I believe this rule is basically for those who are driving.

      Reply
  160. Susan Conover
    Susan Conover says:

    Hi, I have been following your efforts thru-out and I can’t thank you enough for all your hard work. I am still awaiting Alaska Airlines to get on board as I just booked my tickets for San Jose del Cabo in September. I can confirm a pet on board as soon as I hear from this site that it is so. You ARE the site for information.As soon as Alaska follows suit I will be doing a little happy dance. Thank you SO much and of course everyone that has called, written, phoned and faxed to get this done. Great job everyone but it is not over till it is over….now to figure out this form thing and hopefully store away the brand new expensive crate I just bought.

    Reply
  161. Jim
    Jim says:

    Terrific work Allyson. Delighted that AA is on board and that we can get to Puerto Vallarta next Nov with our Cavaliers – Max and Lizzy. What a waste of three weeks by the Mexican regulators.

    Reply
  162. Nebin Kwe
    Nebin Kwe says:

    just called UNITED about this (already had a reservation to fly back to Merida from Canada WITH my pets which was booked back in September 2011!!!).
    United still hasn’t heard anything about this new policy yet (or so I’m told by a VERY rude female customer service supervisor, who advised me that they MAY NOT go back to allowing pets in cabin as they WILL NOT allow themselves to be mandated to by ANY country!)
    I wish that there was another airline that flew into Merida from from the USA! I AM SO FRUSTRATED right now!!! Grrrrr!

    Reply
  163. Brenda
    Brenda says:

    Hey folks,
    All I am finding online is info about bringing pets INTO Mexico. What about flying OUT of Mexico into the US? I will be transferring through Houston or Dallas and then into Wisconsin. What forms do I need?
    I thought all I needed was a rabies vaccine and a health certificate from my vet stating she is okay.
    I am really confused now……please, some clear info, folks, thanks!!!

    Reply
    • Allyson Williams
      Allyson Williams says:

      Brenda, a simple Health Certificate from a Mexican vet should do the trick, but it wouldn’t hurt to copy the information from the Letterhead Certificate (in both English and Spanish) just to be safe.

      Reply
  164. Jim
    Jim says:

    United is terrible airline. I have taken them to court over a flight from Puerto Vallarta to Chicago on which they refused to admit my two Cavaliers. Find another airline even if it takes you out of your way!

    Reply
  165. Joan
    Joan says:

    What I don’t understand is that when entering the U.S. not one person has ever looked at my paperwork or my dog, they don’t care, I’ve asked and they have said NO! When entering Mexico nobody even wants to see my dog, they take the paperwork, sign it and return it to me. I always ask, want to look at my dog? answer is always NO! When leaving Mexico Alaska Airlines barely looks at my paperwork, never glanced at my dog, nobody cares. Now all of a sudden I have to have the docs signed by the USDA, transferred to Spanish so they can not look at them or my dog??? Sorry, just venting, lots going on right now and this pet fiasco is pushing me over the edge 🙂

    Reply
    • Allyson Williams
      Allyson Williams says:

      Joan, you have always needed to have a health certificate to travel to/from Mexico… always. The USDA has always required people to use the VS 7001 Form, but the Mexican government wants a bilingual form so they can read it too… which makes perfect sense. I am going to rewrite the regs later today to help clarify what exactly it is that you need when you drive vs. fly. I know this is really confusing.

      Reply
  166. Allyson Williams
    Allyson Williams says:

    Joan, you have always needed to have a health certificate to travel to/from Mexico… always. The USDA has always required people to use the VS 7001 Form, but the Mexican government wants a bilingual form so they can read it too… which makes perfect sense. I am going to rewrite the regs later today to help clarify what exactly it is that you need when you drive vs. fly. I know this is really confusing.

    Reply
  167. Marcela
    Marcela says:

    FRONTIER AIRLINES ARE ALLOWING PETS IN CABIN.. THEIR WEBSITE HAS BEEN UPDATED. I called Frontier and the agent still say NO!!! she said she couldnt check the website to verify what I was saying.

    Pets Traveling Internationally
    Pets are accepted as checked baggage on all domestic and international Frontier flights, including flights to and from Costa Rica, the Dominican Republic, and Mexico. Visit our Traveling with Pets page for additional information. Please contact our Reservations Department at 800-432-1FLY (1359) to make a reservation for your pet to fly.

    Your small pet is welcome to be carried onboard the aircraft. If you would like to take your pet on your next trip, there are few things you need to know.

    A one-way, directional fee of $75 will be assessed at check-in.
    Only certain animals are allowed in the cabin:
    Domesticated dogs, cats, rabbits, guinea pigs, hamsters, or small household birds on flights within the United States.
    Domesticated dogs and cats only may be carried to or from international destinations.
    http://www.frontierairlines.com/customer-service/travel-support/family-pets/traveling-with-pets

    Reply
    • Cheryl
      Cheryl says:

      I was just on the phone with a FRONTIER agent when she got the email stating that the mandate has been lifted and PETS IN CABIN ARE NOW PERMISSIBLE!!

      Reply
  168. Allyson Williams
    Allyson Williams says:

    Yep, it’s true… now US Airways, American and Frontier are allowing pets to fly in cabin.

    For anyone traveling to Mexico soon, please be aware that there are new regs for traveling with pets to Mexico. Because they are quite confusing, I have attempted to simplify them today. See the “Pet Travel Tip” link above under Latest Update and/or Helpful Links.

    Reply
  169. Olivia
    Olivia says:

    I live full time in Baja Sur, and i will be going up to the states in august for about 2 weeks. Do i have to have that new form? and how do i do it if my vet is only in mexico? Thank you.

    Reply
    • Allyson Williams
      Allyson Williams says:

      Olivia, a simple Zoosanitary health certificate from your Mexican vet will get you into the US. You’ll need the new paperwork from a US vet when you head back to Mexico, however.

      Reply
  170. Maggie
    Maggie says:

    I just received a call from a supervisor at Alaska aAirlines and as asJuly2 pets will be allowed in the cabin.
    Thank you for all your work

    Reply
    • Susan Conover
      Susan Conover says:

      Oh HAPPY DAY! Wish you could all see the happy dance I am doing now. Didn’t realize I was holding my breath all day. Once again, Allyson, you are amazing for all your hard work and anyone else that logged in all those long hours. Kudos to All.

      Reply
  171. Christine
    Christine says:

    Does anyone have an idea of how the new paperwork requirements affect a pet residing in Mexico who will make just a short (1 week) visit to the US? I’m hoping that the vet certificate issued by my Mexican vet for departing Mexico will be accepted by the authorities when bringing the dog back. I’d hate to be stuck in LAX with inadequate paperwork!

    Reply
    • Allyson Williams
      Allyson Williams says:

      Christine, great question. If you get your Mexican vet to use the Letterhead Certificate and date it accordingly, you’ll be able to use it to get out and back in. However, you still need to present the VS 7001 Form to your airline to get out of the US. I would call your airline to just double check that.

      Reply
  172. Peter
    Peter says:

    Just got a call from Air Canada, they are now accepting pets in cabin effective today I believe.
    Many many thanks to all for getting this policy reversed.
    Peter

    Reply
  173. Brenda
    Brenda says:

    Any word on United? I literally have only ONE airline that leaves from Leon that has re-accepted pets in-cabin, and that’s American. They have ok flights, but United is better. United was the first to kick pets out of cabins, I’m not surprised they are being so stubborn. Haven’t heard from Delta either, but their flights are HORRIBLE from Leon to Wisconsin anyway. So my only choices are AA or United. Hey! At least ONE of them reversed the ban! A LOT of pressure is off. I might even leave as soon as 3rd week of August! My family is really excited to see me (I think, haha). It’s been a year and a half. I am anxious to get home with Emma, SAFE AND SOUND.

    Reply
  174. Hannah
    Hannah says:

    Well, United hasn’t changed yet, but I’ll tell you one thing. All 3 agents I talked to today knew exactly what I was talking about, so they are getting a ton of calls. No one knew about this policy even when I called yesterday (about a dozen times). Progress, although too late for me. I booked on AA for Sunday, 1 July without problem.

    Reply
    • Brenda
      Brenda says:

      So Hannah, you are bringing your pet BACK to the U.S. on American Airlines on Sunday?
      You called and they said ‘no problem,’ right?
      I am still a little freaked out about all this travel ban stuff.
      Please confirm that’s it’s OKAY to bring my cat in her soft carrier in-cabin with me in Aug. or Sept. back to the U.S. on the plane with me.
      It’s like $125 one way, right?
      I am getting ready to make my online reservation, but I know I have to call and reserve space for her. Just don’t want any surprises after I have made the reservation. I’m working with a lot of money here. By the way, where are you flying back to?
      Thanks!!!

      Reply
      • Hannah
        Hannah says:

        Yes, BACK to the US this Sunday, July 1st, in-cabin in a soft carrier. I asked for a confirmation number for my cat (they didn’t offer it right away) and I will be printing all of the info in case I need to get hysterical. I also have an actual email from American Airlines customer support saying that pets are allowed effective July 1.

        Yes, it is $125, they told me to pay at the airport.

        If anyone wants the email from AA customer service as further evidence, email me at cazadas at gmail and I’ll send it back to you.

        Reply
        • Brenda
          Brenda says:

          Hannah, I would like to see that AA email that states it is okay to bring your pet on the plane. Can’t be too careful!
          My email address is emmagirl2007@yahoo.com.
          Thank you, and happy travels! Please let us know how your experience goes!! Good luck to kitty! Where are you flying back to?

    • Allyson Williams
      Allyson Williams says:

      Delta is back on board as well, so the only airline that has not yet announced a decision is United.

      For anyone traveling in the next few weeks, I highly recommend that you bring a copy of the revised Circular with you to the airport, and please double check the new documents needed to leave the US. I may have one more change to the Letterhead Certificate later today. I already have approval from the USDA and SAGARPA office, but just running it by my vet in PV as well.

      Reply
  175. Cass
    Cass says:

    Dear Allyson…thanks for all your research, tenacity, and sharing of information. American Airlines is in receipt of the Circular, evidently!

    Reply
  176. ana maria romandetto
    ana maria romandetto says:

    Hi, thanks for all your efforts with this issue! I see a lot of information about pets travelling from USA and Canada. For those of us that live in Europe, pets have an EU passport which also serves as a medical certificate. I was due to travel via Toronto to Mexico next Tuesday and as everyone, had been advised two weeks ago I could no longer carry my pet in cabin. If now it has been relaxed, and I am just connecting in Mexico, how can I find out if the Canadian authorities will accept the Pet EU passport which also includes the chip nbr, accompanied by a letter from the vet..

    Reply
  177. Ursula
    Ursula says:

    Hallelujah!

    There is a lot of confusion out there.

    If you are flying in the next while, you should probably bring a copy of the newest Circular (the one dated June 22, not the one from May!) and the translation with them to the airport, in case the ticket agents or the gate agents are not up to speed.

    (And a big shout out to WestJet, definitely one of the most customer-service oriented airlines out there).

    Reply
  178. Allyson Williams
    Allyson Williams says:

    Delta is back on board as well, so the only airline that has not yet announced a decision is United.

    For anyone traveling in the next few weeks, I highly recommend that you bring a copy of the revised Circular with you to the airport, as it will take some time for everyone to be informed on this. Also, please double check the new documents needed to leave the US. I may have one more change to the Letterhead Certificate later today. I already have approval from the USDA and SAGARPA office, but just running it by my vet in PV as well.

    Reply
    • Cass
      Cass says:

      Allyson…did you post a copy of the Circular already? Already, where would I find it to print out a copy.

      Thanks for supplying all the information on the health certificate, particularly from US to Mexico. I return on July 11th to Mexico and want to ensure that I have all in order long before my departure.

      Many thanks!

      Reply
      • Allyson Williams
        Allyson Williams says:

        Cass, you’ll find it under the June 25, 2012 Update (CO AV-07.8/07 R2). Also, I am still waiting to hear from my Mexican vet about the Letterhead Certificate… just want to see if he recommends any changes. I will email you as soon as I hear back from him.

        Reply
  179. Kate Vallarta
    Kate Vallarta says:

    Just booked myself and pet in cabin on Delta from Vallarta to Providence and back . What an incredible job you all have done. The booking agent was fabulous and the order to rescind the embargo came up for her as we were speaking. Buena suerte, si? Thanks for your incredible dedication to fixing this glitch.

    Reply
  180. Hannah
    Hannah says:

    I want to thank you, Allyson, and everyone else who contacted the authorities and airlines to get this resolved. I am so relieved that I will be able to repatriate my cat without having to drop him at a freight forwarders overnight then have someone else load him under a plane. Instead, he’ll be safely at my feet and able to make a mid-flight litter box break in the bathroom. I think both of us will be very relieved 🙂

    I really can’t thank all of you enough!

    Reply
    • Brenda
      Brenda says:

      I wanna know how you do a litter box break in the bathroom. You carry a portable litter box and litter with you in your carryon? And then go into a stall with a changing station???? I am intrigued…please share because my flight will have 2 connections and my cat is 14 and pees every 6 hrs. or so….pee pads in her carrier, but this might be a better way!

      Reply
      • Allyson Williams
        Allyson Williams says:

        Brenda, I think what Hannah meant was because she could fly with her pet, she would now have time during her layover to take her pet outside to do “his/her duty.”

        Reply
        • Brenda
          Brenda says:

          Well, Hannah has a cat, so I don’t think she meant to take her cat outside. She wrote “bathroom” so maybe I will just email her directly and find out what she means.
          Thanks, Allyson! 🙂

    • Hannah
      Hannah says:

      I wrote Brenda back via email (with probably too much detail), but for everyone else, I do indeed take my cat to the bathroom in the plane. I use a computer component box that opens on 3 sides (folds like a cake box) with litter. I take the litter box from my carry-on into the bathroom and let the cat out of his carrier to use it. If the flights are short and I have a layover, I use a pop-up tent at the airport so the cat can eat, use his box and also have more space to walk around while we wait. My cat is too overwhelmed to try to run, but always be cautious not to give your animal the chance. I can’t think of anything worse than trying to catch a scared animal in an airport (or plane!).

      Reply
      • Hannah
        Hannah says:

        I just had another thought. I bet a shallow, wide tupperware would work – like the kind for cupcakes. Cats don’t need a ton of space when they really have to “go”. A tupperware would have a good seal with the lid.

        Reply
  181. Laurie
    Laurie says:

    Thanks to Allyson and everyone whom have spent countless hours on this! So very much appreciated.

    We MUST put pressure on United Airlines to change their policy.Currently they are the ONLY Airline that apparently didn’t get the memo.

    We travel (and so do many others) out of Houston to Mexico. United Express Jet is most widely used aircraft for travel to Mexico out of Houston. It does NOT have a pressurized or heated cargo hold, so we don’t even have that option.

    I’m asking folks to help us to travel with our dog Hollie to Mexico.

    I just spoke to someone at the United Help(less) Desk and they were adamant that they DO NOT offer this option anymore and aren’t changing it.

    We have never had an issue bringing Hollie in the cabin before all this in cabin policy stuff came up.

    Thanks
    Laurie, Andy & Hollie

    Reply
    • Helene
      Helene says:

      This is horrible. United is the only way we fly as we come from Detroit into Houston and then Houston Zihuatanejo. We have always been able to fly with our dogs in the cabin and they have never been a problem. I will have to look into another way to get down there but I deliberately chose this because it was took the shortest time. And they were the first airline to implement this policy. Shame on United.

      Reply
  182. Joan
    Joan says:

    Thank you again Allyson for all of your work and hours spent on this…Thanks to all who spent countless hours trying to get this ruling and the airlines to follow through.

    I’m calling Alaska now and making my reservations!
    Joan

    Reply
  183. Danielle
    Danielle says:

    Hey Allyson,
    Thank you again and again for all that you have done. I live full time in Mexico and i plan to go up to the states in the beginning of august with my little yorkie. I want to know how i can get these forms or which forms i need? its all quite confusing..Considering i am a Mexican resident. Thank you

    Reply
    • Allyson Williams
      Allyson Williams says:

      Danielle, all the required forms to travel from the US/Canada to Mexico are are accessible on the “Pet Travel Tips” page on our site (see link above). If you are traveling from Mexico to the US, a simple Zoosanitary Health Certificate from your Mexican vet will do.

      Reply
  184. Allyson Williams
    Allyson Williams says:

    Quick Note: Please be patient with the airline agents if you are trying to book your pet in the next week or so. It is going to take a little time for everyone to be informed of this policy change. And for those of you who have a great experience, please take a minute to call/email the airline’s customer service department to let them know. After all the complaints they have received in the past few weeks, I’m sure a compliment will mean a lot! It can’t hurt if we pet-lovers show our appreciation of their quick re-implementation of this policy!

    Reply
    • Susan Conover
      Susan Conover says:

      I totally agree Allyson, and I did just that. I had all my friends who had previously emailed and phoned on my behalf, do one more email thanking the airlines for reversing their ruling and listening to their customers. They did not have to and since they did I think a big “Thank You “is in order.

      Reply
  185. Sharon
    Sharon says:

    Just checked the websites for US Airways and American and they still have not updated their websites. Glad for those of you who have made reservations with your pets “in cabin” – just would feel better to see it changed on the website. I need to make a reservation one way for little Chloe and I in January…but would like to see what the MX law will be when it’s revised before I do that. Thanks to Allyson and her crew and everyone else who helped with the e-mails phone calls and sleepless nights in order to get all this resolved!!!! Allyson…..you rock!!!!!

    Reply
    • Cass
      Cass says:

      I agree, Sharon. I have scheduled a flight from San Francisco to Leon on July 10th and while I was assured that all is in order, I’d like to see the website reflect this. Maybe in will tomorrow, July 1st, the reimplementation date!

      Reply
      • Brenda
        Brenda says:

        Cass, could you please let me know how it goes at the airport in Leon when you fly back? I am flying OUT of Leon in August and want to know how the process goes. My email is: emmagirl2007@yahoo.com. You’re flying American, right? Thanks!

        Reply
        • Cass
          Cass says:

          Dear Brenda,

          Would you mind emailing me on July 12th:casslarkin@gmail.com and would gladly give you a written update! I have been stateside for many months and likely will be busy resettling into our home and may forget to write you. But, if you email me, I will absolutely respond immediately. I know the anxiety all of this has created for me and would be more than happy to ease yours if I can. And, yes, I am flying American. Did you note that their website was updated today!
          Yeah!

      • Sharon
        Sharon says:

        Cass – just checked American and they have changed their website…guess others are just a little slow to follow. Have a good flight on July 10th!

        Reply
  186. Alexa
    Alexa says:

    Thank you so, so much, Allyson, for all your hard work! It just goes to show the power of one woman who wants to make a difference!!

    I have just spent almost an hour on the phone with a United agent located in Texas, who was very sympathetic and extremely helpful (vs. the off-shore United agents I spoke with over the past few days). This agent passed along the circular information to his supervisor, who was sending it on to corporate in an e-mail while I was on the phone. Hopefully, United will change its policy in the near future! (If I’m lucky, before I fly to Cabo on July 3….)

    I will keep you all updated and thanks again, Allyson — I can’t tell you how much your hard work means to me!!

    Reply
  187. Helene
    Helene says:

    Just checked United and tried to book our 2 pets in cabins. The site said that pets are not allowed in cabins. Any suggestions? This was the first airline to ban pets in cabins and I guess maybe they won’t change their policy. Can we still work on them?

    Reply
    • Allyson Williams
      Allyson Williams says:

      Helene, there are people who are working with United. You are certainly welcome to call or email them. Their contact info is listed above.

      Reply
    • Alexa
      Alexa says:

      Helene — Please see my post from yesterday regarding United. I have rescheduled my flight to Cabo from United to Virgin America (which never changed its policy regarding pets in the cabin), but plan to keep after United to get them in line with the other airlines!

      Reply
    • Brenda
      Brenda says:

      I just wrote United another email urging them to change their
      in-cabin pet ban. I told them their competition is getting all the flight business! And it’s true! I’m about to book with American!
      They are the only airline I can use that flies out of Leon, besides Delta, but they have terrible flights to Wisconsin. I hope United changes their tune, but too little, too late in my opinion.
      I would book with American if I were you, but I guess it depends on where you’re going back to. Good luck!

      Reply
  188. Larissa Brown
    Larissa Brown says:

    Yesterday, I had a great flight on US airways from Mazatlan to Seattle with my cat. The US airways workers were wonderful and updated on the latest policy changes!

    Reply
  189. Alexa
    Alexa says:

    For those of you who are able to fly Virgin America to Mexico (I know their routes are fairly limited), their policy has always been to allow pets in the cabin, so it’s another option…. (Plus it’s a pretty cool airline!)

    Reply
    • Michaela
      Michaela says:

      Yes, I agree that Virgin is great! I flew them on June 2 from SFO to Cancun, when I had to rebook my flight after American Airlines kicked us off for having an in-cabin pet. To give American Airlines some credit, they fully refunded us our tickets, and we used those funds to purchase the Virgin tickets, so it was a zero sum gain. But I really love flying Virgin. They were great about the dog, and their customer service is way better than the other US airlines! I plan to fly them again with a pet in August.

      Reply
  190. Cass
    Cass says:

    American’s website is updated as of today, July 1st! Jack and I are flying with them on July 10th.

    Thanks, Allyson!

    Reply
  191. Brian + Gwen
    Brian + Gwen says:

    Much thanks to all who have worked so hard to get resolution. We were about to make arrangements with a customs broker ( we were told we had to use one) and their quote was $850 USD for a on way flight from Mexico city. I sent united an e mail today, i will advise how we make out. We have a French bulldog who has traveled with us in cabin for years without issue!!!!

    Thanks again for your efforts…
    Brian and Gwen

    Reply
  192. Jim
    Jim says:

    United responded to this now temporary restriction in Mexico with their “Pet Safe” program, which not only charges more than twice the
    “in cabin” cost, but is a total joke for pets. I think that they believe that this is a money maker. Well, I don’t know anyone with an “in cabin” size pet that would ever ship in this “Pet Safe” program. So not only are they losing revenue for pet transport, they are losing many fare paying passengers. Boy, this is a really bright group of managers. Sell the stock short!

    Reply
    • Hannah
      Hannah says:

      I actually wonder if this whole thing wasn’t started because of United’s “Pet Safe” program, which it adopted after the merger with Continental. As far as I know, this program means United is the only airline that will fly to destinations above 85 degrees because United has AC transport for live cargo.

      Maybe I’m paranoid, but I wonder if the government really did ask for the law to be enforced or if United stirred the pot, as it would have been pretty much the only game in town during the summer for flying animals to/from Mexico. Just seems curious that most other airlines have temperature restrictions and United was really at the forefront of this.

      Reply
  193. Hannah
    Hannah says:

    I flew yesterday from Mexico City to Baltimore (via Dallas) on American Airlines with my cat in cabin.

    I did have a little snafu at security because American forgot to put a code of some sort on my ticket, but the little tag on his carrier got me through.

    No one at American made any comment on the cat at all at any point.

    On an unrelated note, I read this week that you aren’t supposed to feed animals too close to the flight because it can upset their stomach. I’ve flown my cat 10 times and have never had a problem, but this time I took quite a while to get settled on the layover and feed him. Sure enough, an hour later on takeover, he threw up all over the inside of the carrier.

    Not a big deal, I cleaned it up in the bathroom, but I did feel terrible since I had been warned on a pet travel site just days ago. Something to keep in mind!

    Reply
      • Susan Conover
        Susan Conover says:

        Already have my assigned seats on Alaska, now later today I am going to call to confirm I am bring my pet in cabin so she counts as one of five allowed on their flight. Wish me luck and I will tell you how it goes.

        Reply
    • Brenda
      Brenda says:

      Hannah, I am so happy to hear it! But not about the vomit. I will take heed, thank you.
      **How was the Dallas airport with immigration, customs, rechecking luggage and security, etc.? I will be flying into Dallas on American, most likely, in a few weeks and I’d like to know how much time I need (with my cat) for all of this. I was told Dallas (and Houston) airport(s) are enormous, so allow at least 2 hrs. for getting through all that. Is there a separate line at immigration for U.S. citizens? Or are we all mixed together? Glad you made it safe, and thanks for sharing all the info!

      Reply
    • Brenda
      Brenda says:

      *And did you have to take your cat out of his carrier when you went through security?? I am very anxious about this. Emma gets so scared and nervous, she will NOT want to come out of her carrier and I am afraid she will try running or hiding somewhere. When we flew to Mexico, security made me take her out of her carrier, and she scratched me up pretty good and was terrified. This part makes me very nervous. Thanks.

      Reply
      • Allyson Williams
        Allyson Williams says:

        Hannah & Brenda, you are required to take your pet out and run the carrier through the x-ray/security check along with your other carry-ons. You’ll be able to put him/her back in as soon as it goes through. If your pet is truly that nervous, try using Bach’s Rescue Remedy (link above). I really helps calm pets. I might also inform the security agent; maybe they will run the carrier through more quickly for you.

        Reply